This hotel is an old military building and although the view was fantastic this was the only good thing that the place had to offer. I arrived to the room too find no kettle, no hairdryer and I was worried by the lack of detail.
Then I sit an the old dirty looking 2ft bed, the shower was an old style one that was not even attached to the wall and the noise in gthe building due to the poor construction and echoing corridors was awful. And then no hot water but luke warm in bathroom!
I tried to get to sleep at 10pm but had to complain as there were people running constantly up and down the corridors and the vibrations and noise were loud to say the least.
Until I mentioned this, the duty manager took no action. Once I riased the issue with the young duty manager he was helpful and understanding, we agreed if the noise continued too much more he would tell them to have some consideration, I said that I wanted to be reasonable and that it would be absolutly unacceptable if it was loud after 12am, but the running had been replaced by drunks and at 01:30 I had to call receiption and the man talked to the people making noise; but the noise went on and on.
The time ws now 02:30, still noise; so I went downstairs and said "please find me another hotel" which again the duty manager (who was very understanding and helpful did everything he could so thanks to him) did, I mentioned then at this point that I was not happy to pay given it was then 3am, I was offered 10% off my rate which I laughed at as my room was 125 Zlotey per night £27, so 10% is £3!!!.
In the morning my mind was made up as yet again the noise in this hotel was awful due to poor build quality and hard flooring and the people the hotel seemed to attract,and from talking to the young manager he told me this was always happening so not an isolated thing!!!
I packed my bar booked a taxi and suggested to the young lady now on reception that I should not pay she refused and said that they will only offer a 20% reduction, so £21 but would not pay £1 to stay here, well in fact if they paid me £27 i would not. I moved to hotel Krynica 4* and the experience was fantastic, sure the price was £70 - and they did me a little discount after I told them about my sleepless night. The Panorama is not classified as a hotel and now I get it, they advertise as a hotel but they are not as they are not deemed worthy under current classifications.
There was no manager on site to talk to just one junior manager and so I took my 100 Zlotey with the discount and left still unhappy but as I am not a strong polish speaker I told them I was leavinig very unhappy and that they needed to get to grips with these people that ruin others pleasure. The moral of the story is you get what you pay for and don't b efolled if your after a bargain thinking this is a great hotel as its not its priced cheap as it is cheap.
I hope that readers find this review of great help as there are not too many reviews on hotels in the area which is why I made the mistake of staying here thinking greast deal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC