I thought this was actually one of the worst places i ever stayed in as far as service goes. We had a booking from the 15th May and we arrived at the hotel at 9.45am in the morning to be told that there was no room available for us ( or anybody else in our party) and we were then told that there would be no rooms available until 4.00pm!!!! Unless we wanted to upgrade to a superior room for an extra 98 euro (con artists if i ever met any!!) 2 couples in our party took this option and got there rooms straight away!! We were offered the 'luggage room' to get a change of clothes etc.....!!! We made it clear to the hotel staff that we weren't happy about having to wait till 4 o'clock and asked could they speed up the process of getting the rooms ready ( though god knows what could possibly take that long to get ready in standard self catering apartments- and they certainly werent full as there was barely a sole in the place!) The receptionist gave each of us a complimentary drink voucher for the bar by way of apology so we all re-treated to the bar to use them - to be told that they could only be used for a small beer or a soft drink!!!!!!!!!!!!!!!!! (argghhhhh- i was reaching boiling point by this stage) at about 2'Oclock another member of our party went back up to reception to see if there was any update on the rooms for ALL of us and came back to tell us that they had upgraded just her to a superior room but there was still no rooms for the rest of us!! so now they had charged two other couples for superior rooms and left 4 couples with still no rooms...yet one had got a free upgrae seemingly because she had been the nominated one to find out what was going on!! it was ridicolous!!!!!! The rest of us then had to wait till 5.00pm for our rooms ( not even the 4.00pm we had been promised it would be!) we were offered no apology or re-imbursment of the moneys paid for the room that day!! The food in the hotel was bad bad bad...and thats if what you ordered actually came out as the staff didnt seem to understand anything that was ordered!! overall i thought the staff were rude, un helpful...particuarly bad at there jobs...and i certainly would not reccomend staying there to anyone!! Also EVERYDAY the maids arrived at the room at 6.00pm ( you know the time people are going back to there rooms for a rest/het ready to go out) despite complaining about this they continued to arrive at 6.00pm!!!! DO NOT STAY IN THIS HOTEL....ITS CRAP!!!
- Also Known As:
- Hotel Vila Rosa
- Vila Rosa Hotel Praia Da Rocha, Portugal - Algarve
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