Ok, where to begin?
We had booked a double room and upon arrival we were given room 304, which must have been the broom cupboard at one point. The smallest room in the building, no balcony, 2 single beds crammed in head to toe, an air con unit that was invented in the dark ages, a tiny window that offered next o no ventilation, impossible to sleep due to the heat, a shower “thing” that you had to sit in, the floor flooded if we used the shower, the stink of sewage in the bathroom was strong, there was “human waste” in the toilet , ants crawling across the floor, a dirty towel and the sink came out from the wall if you leant on it. Also, one morning at 8am someone decided it would be a good idea to drill around the pool area for half an hour.
We immediately went to ask if we could change rooms, the lady seemed to EXPECT our request and said she had spoken to the manager before we came and that we could change tomorrow. So, next morning we went back to reception to see the manager. He seemed very friendly but told us that the hotel is full so it would be another night in that room. We said that we were told by the lady that it would be today. Apparently the lady can’t do anything, she just sits there or more accurately, in the bar. Try ringing the bell for her attention, it takes a while. She had a “I know nothing” attitude and she couldn’t do anything for you, you have to ask the manager. What’s the point in her being there?
So, we spent the second night in that room and went back in the morning. The manager then said we have to wait until later as the rooms are still occupied. We went back in the afternoon when the lady was on the desk. She muttered something in Spanish to one of the cleaners (about us we assumed as we had complained after all) and wasn’t helpful. Eventually we got a standard twin room. BUT! The fun doesn’t end there. Oh no..not by a long shot.
The room was much bigger and had a balcony but those were the only improvements. I have no idea what the cleaners actually do in this place. We got ONE towel between two people! The “clean” sheets had marks on them (use your imagination).The floor was actually sticky, no idea when the last time it was cleaned and there were fag ends under the bed. The bathroom again was flooded very easily. The balcony was ok, facing the front of the hotel. However, the shutters had an old fashioned bolt to “lock” them and the glass doors inside those didn’t lock, so not very safe, especially as someone could easily get between balconies if they wanted to. One night while closing the curtains, the rail that holds them up, fell down at one side, swung round and cracked me on the wrist! The beds were a shambles too. Not comfortable and probably had broken springs. If you moved at all it made this awful creaking noise.
When we booked, one of the options was for a sea view. Well, the hotel is several streets back from the sea near a petrol station and strip club, in the middle of a field (300m away it claims on the website). There are a lot of buildings between it and the sea. Having said that, if you really looked hard you could see where the sea begins, but it was like a spec of dust on your fingernail.
At night, the “security” guy on the door just sits there and lets you or anyone else walk in. He doesn’t ask your name or room number or anything. The front door lies wide open! When booking, we saw that the hotel had a strict no noise policy after midnight. That is the most ridiculous thing ever. Yes noise is expected in Ibiza but they claimed to have this strict policy after midnight, which some people will take into account when booking, as some nights you may want to sleep and not stay out til 6am. We had people trying our door handle at 4am, shouting, singing, slamming doors all night and day.
The coup de grace! We went to check out and the manager says “ok, that’s fine” expecting us to walk away. We looked at him puzzled as he still had our passports along with everyone elses. We told him this and he then went “oh..of course”. It then took him 10 minutes to find it. His method was to open each passport, show us the photograph and say “is that you?” until he found it! Unbelievable. We think he was doing this deliberately as we had dared to complain and the website we had booked through phoned them to ask what they were playing at. But “forgetting” to give us back our passport could have been more serious if we had forgotten too!
To us, it looked like this hotel were using any trick to save money and cut corners where possible, even if it means bare faced lying. I have read reviews where people said that the staff were friendly and helpful. We never found this at all. They would do anything just to fob you off until tomorrow. Very poor service. There was no apology for the fact that we had the small room originally, instead they took the hump and became awkward. We were paying £60 a night for this honour.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC