I should start this review by saying that we have been to H10 hotels before and are not what I would describe as particularly 'fussy'. We chose this hotel because we have two children aged 18 months and 3 years and wanted to use the creche facilities so we could have some relaxation time. On the first day we dropped our baby off at babyclub. We were advised that our 3 year old is too old for babyclub and she could attend mini club, however all the notices at mini club said that children under 4 should be accomanied by parents! The baby club section had holes in the fence which my son quickly found and the girl who was running it had to keep leaving other children unattended to retrieve him. By day 3 of the holiday the holes in the fence were repaired however a 24hr booking system had been introduced. We had to give a specific time 24hrs in advance when we would be dropping off our baby. As he was out of routine it was almost impossible to plan when he would be awake etc. We gave it a try and booked in advance then dropped him off - 5 minutes later he was returned to us because he 'wouldn't settle'. He was the only baby in there so it was not as if the girl was under any pressure. The next day we tried again. 5 minutes later he was returned to us. My husband then returned with him and the girl was trying to get him to draw pictures. Not a good activity for a toddler who wants to play with a ball and run about. We felt that the girl who ran it had little or no experience with children. We complained to the manager and he apologised but things didn't improve so we gave up on baby club. It appeared that everybody else had as well because while we were there it only ran about 5 days in 14. The girl who should have been running it was milling around doing very little and yet you still had to give 24 hours notice. Totally ridiculous. Apart from that the food was great, swimming pool area lovely, entertainment a bit hit and miss and the mini disco was great when Antonio (who works his socks off and single-handedly carries the animacion team) was doing it. We had a great time and would recommend this hotel to anybody who doesn't have children under 4.







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