Very nice looking hotel, good pools, breakfast choices good and great selection, those are the pluses.
Our room was large but very dark and gloomy with damp patches on the walls. The rooms was never cleaned before 3.30 and sometimes later except on one occasion when they knocked at the door at 8.40 am. The towels were hard and scratchy as were the bathrobes. On several occasions our toiletries were not replaced (having stayed in other 5 star hotels I did not take toiletries with me). Our robes were not replaced when we left them out for the laundry as they had got soiled. The bin under the sink was not cleaned out every day and on one occasion a black bag of rubbish and a bag of dirty laundry lay outside our room for most of the day.
Due to rain at night we ate in the restaurant on two occasions and found the food to be hugely overpriced. On the second occasion I went to get some dessert and when I looked at it on the way to the table there was mould on top of the apple pie, yes the blue stuff!! I went back to the counter and pointed this out to a waitress who called a waiter to take it away - no apologies.
On the fifth day we were there I spoke to the manager and politely complained. Our robes were replaced, the toiletries were replaced and the bin cleared but not one word of apology, I feel the staff here consider it beneath them to apologise to guests for bad service.
Having stayed in 5 star hotels in other places and particularly in the middle east, this place deserves about 3 + stars, no more.
We will certainly not return.
AB Co Antrim







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