I was looking forward to a good rest and happy prepare to return home trip by checking in 2 nights
before I catch my plane back home.I arrived at the Rome airport Hilton way pass mid-night as my
business partners were very kind to me. The receptionist Miss Giulia was very kind and immediately
gave me a nice room , while the bell boy Justin did all he can to help me. I checked into my room, fully
satisfied until I try to make tea for myselFand switch on the telivision............... I could not find the socket, to plug in and the T.v was not working but Miss Giulia tried to help by calling the maintaince guy. This guy arrived........tune the telivision correctly the tell me to make tea by plugging into a plug next to the toilet on the floor. I was shocked, is this the Hilton standards lately ???. So, I told the maintaince guy definately not. Then, he started to move the little fridge and suddenly found a plug.
Therefore, things got back to normal after 30 minutes. But there are many things going on in this hotel that needs to be done.The next morning, I went down to breakfast...............imagine where the manager on duty put me.................on the walk way, near the buffet. Ofcourse, I suggest to the manager that I would like another table But he insist , that he was
fully booked and he needs that table for some coming guests. Therefore, I had no choice but to seat on my given table. In all hotels, atleast to the ones , I have been in half the world, all hotels welcome
their guests to take pictures of their lovely buffet breakfast, their wonderful atmosphere but to my surprise , pictures were not allowed at the Hilton in Fumicino airport. Immediately, it came to my mind,
what are they hiding that they do not want the world to see ???.This time, I will not write the name of the
manager on duty on the 2nd of May in the morning breakfast but ican say this, it is not nice to be a
egoist and think that U can get away with it. Anyway, my day was ruined and I regret that U have tarnish the good name of the Hiltons.The breafast buffet was good but , we are not poor travellers from Asia.As proof, look at the pictures for yrself.
Rooms facing the front are better.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you for taking the time share your views on your stay with us.
I am very sorry about the issues you experienced in your room. I am currently reviewing your comments with the maintenance team to make sure that immediate action is taken to avoid similar situations in the future.
I also apologize for the misunderstanding regarding taking pictures in the restaurant. I would like to reassure you that our guests are free to take pictures of the hotels and common areas without restrictions at all times.
I am very sorry these episodes spoiled the positive impression you received at check in. I really hope we will have another opportunity to regain your trust in our property and look forward to welcoming you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC