I have stayed at this holiday park 4 times over the last 4 years due to its good location for the channel tunnel and local sites and have had a mixed experience.
The first time I stayed in a bungalow and the accommodation was adequate and our stay was fine. Due to this the following year we went again and had the same type of accommodation only this time it was dirty. The carpets, kitchen work tops even the beds. We complained and after a ding dong with staff got moved to another bungalow which was a bit better and we spent a good few hours cleaning before bedtime.
Now the third time we went we decided to go in a different type of accommodation and booked with hoseasons. We booked the top static van they had, Platinum I believe and it was really good. Large flat TV wall mounted ,spotless all round, en suite bedroom it even had a washer dryer in the kitchen. This time the holiday was enjoyed by all.
So you guessed it we booked again this year, and choose the same accommodation. only this year they now have two platinum vans and on arrival we go put in the new one. No large TV on wall, no en suite, damp beds and no veranda outside. So off we went to the office and after pointing out the differences and saying we do not think that this new van is really a platinum we got moved again and they explained that the van was there's (no1) and that the better van (no162) was private owned and they let it out for the owners .
Everything now seamed great until the night came! There were EARWIGS everywhere in the kitchen , bedrooms, living rooms even in the beds. Well our son freaked out and refused to go to bed.
We killed as many as we could but after the second night we gave up and left the site early cutting our stay short as it was that bad.
As we handed in the keys they asked why we were leaving so early and we told them of the earwig infestation and they responded with " yes we know about them, we have been having a massive problem all over the site for quite some time".
So that is it never again.
best vat is platinum no 162 as it is private and upgraded
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hello Dave and thank you for your review. I would like to apologise for the issues that you experienced during your stay in 2011. We sometimes experience earwigs and insects due to our rural location and therefore, to eradicate the issues we had trees removed in certain areas as we were advised that earwigs like to shelter in trees from wet or damp weather. As a result of removing the trees and because they were located so close to the holiday homes the earwigs were taking refuge in the holiday homes themselves. During the 2012 season I am delighted to report that we have not had any reports of earwigs so we are hoping we have eliminated the problem. Once again, I must apologise that we didn’t live up to your expectations on this occasion. As you a returning customer I am disappointed that you may not return as I would like the opportunity to reinstall your faith in our park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC