We stayed for 2 weeks in April and had a great holiday but I did read too much into the reviews on here so my expectations were perhaps a little to high!
While I agree with most of what has already been said, its only fair that I point out the few negative points too. Ok, there are plenty of sunbeds but we went over Easter and you couldn't get one unless you went out at 8am and reserved one! It was no problem on the second week as a lot of people had gone home.
The beds are very hard, which may be a problem for some. I did get used to it but struggled the first few nights.
The main pool is absolutely freezing and hardly anyone was in it the whole time.
Most of the gym equipment is broken (the cables were snapped) There is not a lot to do in the evenings apart from a parrot show, reptile show etc.
However, if you have children I would highly recommend this hotel as the animation team are superb. Lots going on for the children (but not for teenagers) and they work so hard.
The staff are fantastic and reception (front of house) are all very professional.
The hotel is spotless and you would often see management walking around making sure things were as they should be.
The food is lovely, ok sometimes the scrambled egg resembled soup but there was so much choice that you couldn't go hungry! Staff in the restaurant were very attentive and polite.
People have commented on the size of the room and balcony but I dont think that applies to all the rooms and certainly not all the balconies, some are bigger than others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 May 2012
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Thank you very much for your honest report about your stay in our Hotel Elba Sara.We are glad to read that you had a great holiday with us.
We know it can get very busy during school holidays and it could become a bit more difficult to get a sun bed during those days but you can always ask reception or anybody of the staff around the pool as we usually have a few sun beds kept aside for those really busy moments.
We also know that some people like a softer mattress, that’s why we have toppings to put over the mattress which you can ask by reception.
As it puts on all our brochures only one of the 2 pools is heated (up to 28 degrees according to the Spanish law)
Apart from the reptile and parrot show that you mentioned we also have a magician, acrobats, live singing, circus act, dance shows etc… in short, something for every taste.
As you mentioned yourself, we always have somebody of the management around to make sure that everything is running as it should and to try and get as much feedback as possible from our clients to improve and try to have every single guest of our establishment satisfied.
Best regards from all the Elba Sara staff and we hope to see you again in the nearby future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC