Arrived back yesterday, this was a return visit and five years later it was as enjoyable an experience as the first time. I spent a week with my 16 year old daughter. Initially we were given a 3rd floor room in San Jorge it was clean with a partial sea view, the weather was extremely windy and this meant that we were unable to use the balcony and the wind kept us awake, after two days we asked to move to a less windy aspect, the staff were very helpful and showed us another room which was ok but still facing the wind, at this we then decided to upgrade to a sea view room in the Antigua it was worth the extra 6 euros a night.
We didnt eat at the hotel but found some lovely places in the town, it was a little quiet for my 16 year old in the resort but overall we had a peaceful time sitting around the pool during the day and eating in the evening. My only complaint is that the rooms have no soundproofing and you can hear everything through the walls!!
Overall a good holiday with helpful staff in a central location.

We spent 5 nights on a self catering basis and had paid for a sea view room. The apartment was average size in reasonable order - some fittings starting to show sign of age. Towels are changed every 2 days & rooms cleaned 5 days out of 7 to good standard. We were fortunate to have a 30 ft long balcony in sheltered location which got the sun from first thing in the morning until around 6 pm with only the pool and the promenade between us and the sea. Taking into account what we paid we have no complaints. The external areas were well maintained, cleaners out every morning at 8am cleaning the pool, sun beds, tiled areas etc. one morning with a pressure wash! We cannot comment on the food as we eat out, and only used the bars on a couple of occasions. All in all, a good location at a very reasonable price.

Well where do i start. Its a massive complex, three hotels into one and this is where the problem is. There is not enough staff to cover the area, not enough cleaners, maintainence staff etc. It would be nice if they spent a bit of cash on the fabric of the building and the food, i will come on to the food a bit later. we requested a cot fo our 22 month old son and were given the most rusty metal framed contraption. They did change it eventually ( went to reception then had to follow up with a further phone call) The rooms are not cleaned on thursdays or sundays so we had nappies piling up. we ended up taking them to the bins outside the hotel. The cleaning wan't up to much to be honest but thats because there's not enough staff to cover the hotel. We stayed in the san jorge bit, we were all inclusive as it was only £20 extra per person but we still had a kitchen area. we tried to get a sea view but the reception staff stated that all those rooms were taken. The tap was broken in the sink and they never did fix it. It was handy to have the seperate bedroom so we could put our son to bed. The all inclusive covers local beer and local spirits and all food. Now onto the food, the breakfast is ok, cold meats, pastries, bacon, eggs etc But i would suggest not eating a meal there in the evening, its truely rubbish, same thing every night. They do have theme nights i.e. chinese night which consisted of all the usual bland food and spring rolls and chinese soup (vegetable) and that was chinese night. Really bad, also they have a hot grill where they cook chicken, beef and fish to order but beware they are only briefly shown the grill and will bepopped onto your plate still clucking or mooing !!!. We ended up eating out most nights i can recommend Fado rock - steakhouse, o fado - portugese, mexican corner, and gambrinus for pizza. If you have a car go to el cotillo on the west coast and have a proper canarian meal at el roque de los pescadores overlooking the harbour.

We stayed here in the middle of febuary on an all inclusive basis. The rooms were above standard size and we had a great view being at the front of the hotel. The food was also great with there being a good selection and food cooked to your needs at dinner time. In the Day time the snack bar was great you went in and ordered you food so it was cooked fresh for you. The hotel is quite a walk from the beach but it is well worth going for the day. If you are going all inclusive it would be better to go half board as the entertainment is poor and you have to go out everynight. We went to the Broncemar Beach hotel every night were the entertainment is fantastic and it is only five / ten minute walk away. If you are on a budget the hotel is great.