My mum and I have Just returned from a week at the Hotel Costa Caleta. We did find the hotel to be lovely, very pretty. Rooms very clean as maids went in every day. Pool area lovely and clean, always plenty of sunbeds. Reception area, bar area and restaurant all nice and clean. Food in restaurant nice but could have been better. Breakfast and lunch was good. plenty of choice. however the evening meal could have been nicer as the hot food was always cold. nice drinks in the restaurant, all self service. The biggest problem that the hotel had and was an issue to most people we spoke to was the bar service, that being the pool bar and the evening bar. very very slow. The majority of staff on the bar were rude and very impolite. never smiled or spoke to you and if they felt like it they would just ignore the customers at the bar. found that the staff served spansish guests first even if english guests had been waiting longer. could wait upto 45 minutes to get a drink, even if you was only customer at the bar. not good. numerous complaints made, but issue never resolved. you may think that this will not bother you (as i did) but i can asure you that it will bother you.
also on last day of the holiday the staff will try to cut off your all inclusive bands no matter what time you are due to leave as they say you are not entitled to all inclusive on the last day.
On a positive note we met some lovely people who were all very friendly and made the holiday what it was.Overall enjoyed it but bar issue could have made it better

Booked here on the basis of the mixed reviews in comparison to other hotels listed, this seemed a great option.

There were several factors for, but sadly, more for agianst.

If you come by taxi from the airport, they will drop you at the main entrance, at which you are faced with a flight of steps to the door of the lobby, further back, there is a ramp which will take you there too! Just FYI.

I had emailed the hotel requesting a double instead of a twin, so when checking in, was given a twin. I enquired about the possibilty of a double and was told "no", despite me mentioning that I had contacted with the request earlier, at no time were we offered the chance to move rooms, later on, despite being there for 11 nights. Some rooms are unavoidable by steps, so be mindful if you have lots of luggage or kids, etc.
The rooms are pleasantly decorated with no frills! TV & Safe is chargeable, AC didn't work, but the room was not cast under sunshine, so stayed quite cool. Maid service was daily; bedsheets infrequently, towels daily, dusting never!
Restaurant, was fairly quiet as not quite in season yet, so not rushed and a variable selection of hot food daily. However, if you have the pleasure to be in the restaurant 5 mins before they close, be warned, lights go out, music stops, food gets taken away, you are made to feel you need to leave.
So you go to the bar, service here is beyond redemption, the wait is approx 15 mins at a time and you can only get 2 drinks. They even ran out of Vodka one day and tried to serve Tequila instead. The same girl serving the Tequila the had the nerve to make herself a shot from topshelf spirits the next day!
The terrace is a great place to relax, as not many up there, but if you fancy a snack from the bar, you have to go downstairs to the pool bar, wait in the "disorderly" queue, then order/wait for the food/drinks and take the lift back up, one of which is out of order, so if the lift is busy, forget it, it took me 30 mins from going down, to getting back up!
Should you want ice after the bar has closed, and have the misfortune of approaching Rajiv, reception manager, forget it, he is far too lazy to walk 15 meters to go behind an open bar and reach into the ice machine! Never have I encountered such a brickwall/lazy attitude!
There are some great staff working here and they will make your stay enjoyable, but there are some that should not be there, you will be able to decide for yourself, who they are!?
Overall, a good place that is let down by service, management and lack of staff, which is a fundamental. If you get a cheap deal here, then you are getting what you pay for, so don't be disappointed!
Check out the Kings Arms Pub for friendly service and the China Restaurante for great chinese (non buffet) food.

cwe just came back from staying a at the costa calleta it was very clean rooms we had all inclusive food was okay very strict not alowed to take anything out of dining room manager always telling guests off if they tried no sunbeds free after ten all taken w ith towells now we dont drink alchol but drink coffe cold drinks you can stand at the one small bar where there is one girl eearvigs she is in and out of the kitchen cooking i was so fed up of waiting we bought from supermarket all the guests we spoke to said they could wait up to 45minuites to get searved coffee machine runs out constantly we did tell thomas cook rep and he watched and agreed somthing needs to be done as it is not the busy season yet so god help any guests then i love the island of fuert and will be going back we always stay all inc every h oliday but have never experianced anything like the costa calleta if you enjoy a drink god help all

hotel is spotless and cosmetically a lovely place to relax, the pool area is lovely and not too busy, we always got a sunbed.
however.......... the food was average - good, ( had worse ), but the service for refreshments was absolutely diabolical !!! not the staffs fault, the manager has one girl running around serving drink and having to cook as well, during the day, for the whole hotel !!! One girl even broke down crying with all the pressure and guests shouting at her, it was a shame.
For this reason, I would not recommend the hotel. it defeats the purpose of going all inclusive when you cant even get served in the first place.
Entertainment at night was virtually non existant and the background music was crap.
Theres not much around and about, a few bars and shops , the usual, once you'd been once that was it.....
The day out at oasis park on the island is highly recommended, it was fab ! however I recommend hiring a car to go with friends or as a family, because the tour operators are charging a fortune to get in etc, We spent the whole day there and the restaurants were very reasonable for food n drink.