I booked this hotel only 2 days before we were to travel, just as somewhere to get away for the Easter break. I wasn't expecting too much, but the rooms were just wonderful (we booked a spa suite) and the staff friendly and accommodating. The pub next to the hotel serves good food and the Dan Murphy's kept our little mini fridge stocked with cheap booze. There's a group of small shops over the road if you need milk or the like, and it's just down the road from Pacific Fair.

The shuttle bus that the hotel operates runs enough times a day to be useful. There's nothing worse than a hotel shuttle bus that either leaves you at your destination for 10 minutes of 5 hours. We never had to use it because we had a car, but appreciated the thought nonetheless!

The spa in the room was fantastic. And the room itself was large, clean and comfortable. No complaints there. We didn't get to use the pool either as it was raining the entire weekend, but it looked very welcoming! I think we'll have to come back. And at Quality Hotel prices, you can't go wrong.

Stayed here for one night. Reception were friendly and allowed us to check in at 10am. Secure car parking which was accessed with room key. Room was large with 2 single beds and a roll out bed. Very clean and spacious- looked newly renovated. Room contained coffee making facilities, iron, TV, AC, hairdryer and had a large bathroom with full sized bath and seperate shower. Quiet at night. Several food stores and a Chinese restaurant within walking distance. Staff were very friendly and efficient. A malfunctioning kettle was replaced within 5 mins of a call to reception.

Large shopping centre was a 5 minute drive away. You should rent a car if staying here, as there is not much to see within walking distance. Hotel is located in a quiet surburban area. There is a bus stop nearby however.

we stayed here for 4 days on our honeymoon travelling up the east coast of oz. our room was lovely and fresh and very clean. the bathroom was big and had beautiful fittings and fixtures. quiet and a complementary shuttle service available to take you to the main areas. restaurant and bar weregreat and food was amazing, really recommend this hotel and will go again soon!!

Quality Hotels always need to be approached with caution. Put simply, the brand management is a bit pear-shaped and quite often Quality = crappy & dated (I've been caught before!). This isn't the case for the Quality @ Mermaid Waters and hopefully it is setting the benchmark for other Quality Hotels to follow.

We booked the hotel over the web for a special rate. If we hadn't gotten a special rate I must admit that we probably wouldn't have bothered staying. Ours was only a one night stay and was designed to energise us up for a long drive to Noosa after 12 or so hours flying.

From the outside the place looked a bit dubious. On the inside it has been fully refurbished and really does look the 4 star business.

We stayed in a newly refurbished club room with a superb king sized bed. The room, bathroom and overall facilities have been renovated to a high standard. The pool, although not renovated at the time of our stay, could do with some love, but was quite big for a hotel of this class.

Our room came complete with a voucher for the restauraunt and a complimentary drink. Unlike many hotels, the restauraunt/gaming lounge is all pretty new and really delivered the goods. Well priced and tasty food. Just what we needed.

All in all, we enjoyed our short stint at this hotel. It is a hard one to summarise though. Being in Mermaid waters it is still a bit of a hike from Surfers so probably wouldn't be ideal for the holidaying traveller. Perhaps best suited to the business market or people like us who just needed a darn fine bed after a hard day in the air.

Would we go back? Yes.