What you notice first about this place is the fortress like front and the OTT security. Seriously, this is for show not because it reflects safety concerns and it is annoying. Having travelled in an out of Kurdistan now a few times and stayed in other hotels which had a much reduced or low key security, this struck me as likely to create fear in someone arriving not reduce it. That aside, when you are finally in the hotel ( you must get out, run your bags through a scanner and get searched) and then enter the hotel), the lobby is fine. The staff (most) are very nice. We had lunch a few days in the main restaurant on the lobby area and of course breakfast. Both are very, very good. Lots of fresh salads and the usual spread plus a variety of hot dishes. The rooms are fine, think standard Hilton. There is a business Centre, a gym and a bar. Okay, the not great part. Everything (food, drink and business services) are ridiculously expensive. It was about $1 (or 70 cents Euro) per page to get something printed. Drinks, too, are NYC prices. There is wireless in the lobby areas but NOT the rooms. They supply cables but for Mac users (especially Mac Air) be careful as you need a converter for the plug to be used. Normal PC users should be fine. There is TV and a mix of a few different languages, including English. All in all it was fine but for many reasons, I much preferred Chwar Chra Hotel. The rooms are not as great but it just had a much better, less ex pat feel to it..... Also for whatever reason, hotels in Iraq tend to put you as a preference next or near lifts, ask to be away from the lifts if you can and definitely take a higher floor.....Finally, the hotel is not as well located as Chwar Chra but is close enough to walk to the Citadel. It use to be a Sheraton and some locals and taxis may still refer to it as such. Note that the hotel can book a taxi to the airport but it is $30 for what would be, in an ordinary taxi, less than $10. You decide. The plus with the car booked from the hotel is that they will let you put your luggage through security at the terminal outside of the airport (everyone has to do this) and then meet you around the other side to drive you right to the airport. Ordinary taxis will drop you with your bags, you go through and you have to take the shuttle bus on the other side. This is not a huge deal but that was the only plus to taking a hugely expensive car.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 March 2012
We are glad that you have enjoyed your stay with us! We at Erbil International Hotel are always keen on our staff,standards, and safety to assure that you and all our other guests have a pleasurable experience. and would like to mentioned that all security process at Erbil International Hotel is for your safety and will do our best to make it easer for the guest.
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about airport pick up cost, i would like to inform you that we use the airport taxi which is more better and more safety for the guest but little higher expense.
We would like to thank you for staying at our hotel and looking forward to welcoming you again to Erbil..
This response is the subjective opinion of the management representative and not of TripAdvisor LLC