My family and I have just returned home after a 10-day holiday at Los Zocos.
The hotel generally satisfactory, rooms were clean and tidy and functional. We had a two bedroomed apartment for 2 adults and three children aged 3, 7 and 11. The sofa in the lounge doubled up as a bed but my Son found this particularly uncomfortable as he could feel the springs coming through.
The pool area was very busy and generally clean. Be prepared to get up at 8.00 am each morning to get your beds or you will be disapointed as by 8.30 all the beds had been reserved with towels.
They had two main pool areas although only 1 had a bar open which is why it was probably crowded! The pools themselves were not heated and were very cold, my youngest Daughter cried on the very first day as she was desperate to enjoy the baby pool but it was just too cold for her to enjoy.
The food and drink were the areas that I found probably the most disappointing. Let me make it clear that you won't go hungry, the food was plentiful but Luke warm, not so much a buffet style more canteen. My wife and I both love fish and seafood not once in 11 nights did we see any shellfish not even a prawn, they had tuna and sardines on a couple of nights but these were both chewy and over cooked. The desert option was very poor just a couple of cake options and ice creams nothing like what I have experienced before from similar graded AI hotels.
The poolside bar drinks were great, help yourself to beer of soft drinks which was good as there were never any queues, the pool bar also had a selection of salads, ice creams, burgers, hotdogs, chips and Crepes. My children all enjoyed the snacks in the pool bar! I would like to take this opportunity to praise Shirley who managed the pool bar, she was very efficient, polite and very helpful.
The entertainment team worked hard and my children enjoyed participating, the evening shows were aimed at the children who enjoyed every evening. Entertainment consisted of Parrot Show, Belly Dancing (crap), Rat Pack tribute singer (good but boring) Glee and Michael Jackson night which was delivered via the entertainment team which my children thoroughly enjoyed, oh and a flexible dancer guy who was also entertaining.
The drinks were poor, Beer was ok although a little gassy but drinkable, no cava on AI ( this is the first AI where we had to pay €2 a glass for cava! Also the cocktails were a joke all poored over ice into a very slim tall glass (not shaken in a cocktail shaker) as were the spirits three or 4 sips and it's gone best to get two at a time! There was som queuing involved at the bar for evening drinks but the team did do there best.
Areas of concern and development.
We was told by the hotel to book self-catering and upgrade to AI when we arrived which was €22 per adult per night and €11 for the children aged over 4. This worked out much cheaper but it did have it's drawbacks. When ou book AI you get a wristband when you upgrade you get a stamped card. What's the difference you may think? The difference is you get asked every time you go into the restaurant or bar if your AI and you know they suspect you are not! Each time you have to produce your card, on two occasions either I or a member from another group we dined with forgot the card and was made to go back to the room to get it. Surely they can put a remark on the room register that you have upgraded to AI! This was one of the most uncomfortable situations I have ever experienced on a AI holiday.
The reception staff were efficient but there was one lady in particular that was was very rude to customers (older lady with blond hair). We heard a number of guests complaining about her.
Did we have a good family holiday yes, was it good value for money yes, would we return to Los Zocos no.
- Also Known As:
- Los Zocos Costa Teguise
- Los Zocos
- Los Zocos Lanzarote
- Lanzarote Los Zocos
- Los Zocos Club Resort Lanzarote/Costa Teguise
- Reservation Options:
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