Myself and 3 of my best mates stayed at the Catalina last week, we had booked 1room of 4 so we could all be together as it was one of my friends 21st birthday. We arrived in ibiza at about midnight n got straight in a taxi 2 the hotel.....when we arrived i handed our booking conformation 2 the receptionist but he replyed that we had no booking with them at the hotel and that they had no room for us!!!!!!! after an hour or two of waiting around we were finally put in another taxi and sent off to another hotel in of the same chain! it was DISGUSTING! we were told to return to the Catalina the next morning at 11.00am where we would be guaranteed a room.....we arrived back at the catalina at around half 10 and guess what we were stil told there was no room for us....and again told 2 go off and come back at 3.00pm! so we did.....again! when we got back at 3 we were told we would be in separate rooms on separate floors of the hotel!!! and also told that one of the rooms still wasn't ready!! we eventually got into our separate rooms at about 4 o'clock!......so we felt we had wasted nearly a whole day of our holiday because they cocked it all up! we argued with the staff nearly everyday over a new issue....for example - we wanted safety deposit boxes (the hotel had been broken in2 the night before we arrived) so we told the staff we would only pay for 1....because if we had had our correct room of 4 we would hav only had 2 pay for one! i know its only 30euros or so but we wouldn't of had to pay for it if they hadn't messed up......so we argued alot.....but got our own way in the end and got a safety deposit box in each room but only paid for one of them!! we weren't the only ones this happened to either......another group of about 6 people arrived at the same time as us and they had no room either....then soon after a group of 15 with the same problem! later on it the week we saw one of the group of 15 and he told us he had been moved to a total of three different hotels and that the group wasn't even all in the same hotel now, but spread out over a number of different hotels!!! Rant Over!!
the Catalina is an OK hotel in an amazing location (right on sunset strip) its just run by a bunch of absolute idiots, i wouldn't recommend it at all!!!!!! it really ruin our holiday being messed around so much!
DONT GO THERE!!!






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