My wife and I spent Christmas 2007 at Los Jameos Playa, and it was without doubt a most relaxing, friendly experience.
The staff were most welcoming and throughout our stay they couldn't do enough for us. The reception staff were courteous and helpful throughout, the restaurant and bar staff were very attentive and friendly without being at all overbearing.
Very popular with German guests (German owned hotel) but there were quite a few English speaking voices to be heard (including lots of very friendly Irish guests, both North and South). A liberal assortment of Spanish, Dutch and a few French guests made for a really friendly bunch.

This hotel sets very high standards of service and the vast majority of guests, whatever nationality, clearly expected and demonstrated a high level of behaviour. Throughout the week we never saw a single baseball cap on the wrong way round, no more than one football shirt and only a handful of tattoos - mostly on ladies! All in all there was a feeling of "class" about the place.
Even so there was no feeling of stuffiness and we had a most carefree relaxing time.

We would recomment this hotel to anyone who is looking for good food, high standards of cleanliness and service and facilities second to none.

Where do I begin? It may be a huge complex and more like a holiday village but it felt friendly, welcoming and that bit special from the moment our taxi dropped us off at the door. The hotel is 5-10 minutes from the airport but you would not know you were that close as we only heard the odd one or two. The rooms were very spacious, well decorated and light and airy with bathrooms looking very smart as well. We had side sea view and saw the sunsets. The two pools are set in the gardens; one heated, the other not and are very large with a safe shallow area at the front of them for children as well as a childrens pool and childrens club. Plenty of sunbeds around the pool. Entertainment was there during the day if you wanted it, or you could just step out of the back gate and you are at the beach. The food was excellent and had a different theme each of the seven days were were there. Staff and management were extremely helpful. We meant to explore the island but enjoyed the hotel so much we did not hardly venture out. Facilities were excellent: squash court, 4 tennis courts, 2 tennis coaches available for hire, gymnasium, sauna, outdoor chess, pertanque - the list is endless. First week of November was 26 degrees and very little wind. Cannot wait to go back there. Personally we would give it 5 stars.

Spent week at the hotel from 25th October. Found it first class. Food excellent ,freshly cooked hot buffets ,pleasant friendly service from staff who appreciated my stumbling attempts at Spanish. House wines of reasonable standards and value.
Each evening buffet had a different theme . Breakfast was first class and of apparently unending supply.
All staff were welcoming and pleasant. Room kept to the highest standards by the staff.
Entertainment was week but it is not meant to be that type of hotel.
Plenty of sunbeds despite the usual carry on of booking and dawn patrol agents; everyone is guilty! When will we wise up!
In all I can thoroughly recommend this hotel for a pleasnt weeks break.
The hotel isa large complex built round the pools and gardens with access to the beach.

Just got back after staying one week during half term. The hotel is lovely but we had a few problems. The room we booked was too small and could not accommodate us (2 adults and a child) so we had to get a family room for which we were charged an extra £140. One evening we went to our room and found we had visitors - cockroaches to be precise in the bedroom and bathroom. It was late in the evening but the staff were very good and came immediately. The hot water had also
gone a dirty brown colour and the next day the assistant manager offered to upgrade us to a junior suite with their compliments. We said we would rather just move rooms and not pay the £140 for the room we had already upgraded to.

Unfortunately the family rooms that were available also had a problem
with the water so they had to upgrade us to a junior suite to get a room with clear water. The assistant manager told us not to worry about anything as he would get everything sorted. Also the only difference between the family rooms and the junior suites were a fully stocked fridge (which you paid for), a kettle in the room, a dvd player and bathrobes and slippers. Size wise they were the same. As we were all inclusive we had no need of a fully stocked fridge as we could bring up drinks from the bar for free. Also we did not use the kettle or the dvd player.

When we went to pay our bill we found we had been charged the £140 anyway. The assistant manager was off duty for the weekend and the manager appeared. How this woman ever got a managerial position in tourism is beyond me. She was SO rude and insisted we pay the £140. I
tried to explain what had happened but she said she knew and that we were now in a junior suite so we had to pay for the 1st upgrade. i tried to explain that the other family rooms also had a problem with the hot water but she would not listen to me and just said "I am the director here and you will pay the money" and then she walked off. No
apology for our problems and totally unsympathetic. The reception staff were so embarrassed and quickly came over to apologise to me, telling me she was the most difficult person to deal with and that she was extremely unpopular with the staff and the guests. We later found out her nickname was the gestapo lady - good public relations for the hotel don't you think!! I shall definitely be writing to the CEO about her.

Apart from the manager the rest of the staff were most helpful and polite and could not do enough for you. The food as stated in other reviews is excellent for an all inclusive hotel, not a lot for true vegetarians but the chefs are willing to cook something special every
evening if you let them know you are a vegetarian.

There are two main pools, one cold water and one heated which is ideal for young children as it is a walk in pool and is shallow for a
long way. Also the beds are all around the pool so it is easy to keep
a watch on the children whilst still relaxing.

If you would like any more information please feel free to email me.