Booked 2 Weeks Holiday/Honeymoon With Child And Parents.

On Arrival Noticed Paintwork Etc In Need Of Sprucing Up. Apartment Very Clean, Fresh Towels And Bedding 5days Out Of 7. Cleaner Very Friendly.

Food Began Reasonable, Went Downhill Fast. No Choice, Undercooked/Overcooked Dependant On Type. No Childrens Menu Except Chips!!!! We Ate Out Most Evenings And Some Mornings, Severely Bumped Up Cost Of Holiday. Cosmos Rep Informed Us Food Ok When We Complained!!!!

Drinks- Alcohol Ok, Mixers Cheap Rubbish, Not Branded, Tasted Plasticky!!!!

Tiled Floors Very Hot And Slippery When Wet.

Glad To Go Home Will Not Return Ever!!!!!!

We have just returned from a 2 week all inclusive at this apartment. We went as a family two children age 2,7.
We ended up spending an extra £900 taking the kids out for something to eat because the food was ,how can i say ?i woulden't let my dog eat it. And all the reviews that say there's something for everyone,well there's not. There's no selection for the children, and i cut into a pork chop and there was blood. There were cockroaches on the bread, and when i told the staff they just laughed at me.

We were told there was entertainment for the children(10min disco,and 30min show in three different languages).The pool areas are clean we spent most of our time at the top pool. And the apartments are o.k. .

We were even informed by the staff that it is being taken over in november and they all lose there job's so no-one was bothered what the customers thought. The rep diden't even know.

We went to a nice chinese just down the hill on your left,and a nice resturant called dolce vita at the harbour,also the purple turtle is good for breakfast and tea.

Basically don't go here with children, we only survied because we met two other couples with children, if your in a couple or a group it's o.k. Oh and it's stated that it's 3 star when there's a sign over the door saying 2 star.

I would not ever go back here.

we arrived to find we had to lug our cases up a steep hill to reception, 4 cases, 2 kids and a buggy!! hard work!
apartment was very big and spacious as we had been given a 2 bedroomed one, they were very clean.
food was ok ,the soup was gorgeous and the chips if they were hot!! not very often thou..
we were told there was a snack bar serving snacks all day and there wasn;t it was situated in the restaurant which was a bit of a pain,would of been more ideal at the pool bar, especially if you were at the top pool which we were, was a bit of a trek just to get a burger!!
the beer was great but the soft drinks tasted like stagnant water!!
entertainment was ok, bingo in 3 languages was funny!!
staff were pretty miserable except for a few!
when we booked this holiday we were told it was 3 star and infact it is a 2 star....!
we ate out a couple of nights, had a lovely chinese..and a mcdonalds!!

we made some lovely friends ,im glad we did because thats what made our holiday!! xxxx

This is our second trip to Lanzarote last year staying at Costa Tequise and as we spent most of our time in puerto de carmen last time (shops nightlife and beaches) we decided to book a hotel in the area.
Upon arriving we hauled our cases up to reception as there is quite a steep hill from the main road not too much a problem for adults but a nightmare for little ones with cases, Seemed to spend ages in reception as nobody seemed to have the slightest idea as to where the new guests were to be allocated to the dismay of the receptionist who did her best even though other staff there were constantly waving arms around and shouting.
Our room seemed fine and we were quite content even after finding out that the large pool had some maintenance work to be done and would be out of action for our stay as they had two small pools until we went to get some food,
I know this isnt a top of the range hotel and quite cheap so we accepted what was on offer at first there though it was very basic and not much choice.
Next day we had our lunch which had runner beans then came dinner which also had runner beans and would you believe what was sat on the hot counter for breakfast next day looking a bit worse for wear........RUNNER BEANS !!!, One guest was arguing to a waiter about the state of the fried eggs which were not cooked and very runny and was being told that no new eggs would not be cooked until the 8 or 9 that were there had gone, I have never had scrambled eggs that you could not pick up with a fork before but this hotel seemed to provide it every day it looked more like soup.
They did not cater for childrens food at all, every hotel I`ve been to does things like chicken nuggetts, pizza, little sausages and burgers on explaining this to the rep was told this hotel caters for the German more than the English and German kids dont eat that sort of food I haven`t been to Germany yet but from the sound of things nor has Mcdonalds.
You could not have a cup of tea or coffee with your lunch or dinner you had to go to the pool bar which was quite a hike all uphill as this was two hotels knocked into one and to get there and find it was shut when it was open the sevice was so slow as the 20 cats that reside there when open (see photo) they seemed to get preferential treatment from the lady who worked there the cats were just wandering inside all over the food counters while she fed them burgers and sausages.
Hence we spent most of mealtimes in the chinese restaurant or in the town.
The evening entertainment here is not up to much and doesn`t last long not sure if thats a good or bad thing, The childrens club entertainers in the day seem more interested in sitting in their little office and seem real put out to play any games with the children.
We complained and managed to get a move after four days to another hotel.
I would not recomend this hotel to anyone .....STAY AWAY OR STAY AT HOME