We have just returned from our stay in the Beatriz Playa. Over all it was an average holiday. My fiancee and my 11 month old son travelled on the 17th of May to join my parents who had travelled on the 10th.
On arriving at the hotel on the bus first impressions were good.As it was late at night the hotel looked very impressive lit up.We met my parents on getting off the bus and they brought us to reception,where our problems began.
When we booked the holiday we requested a ground floor room due to having a young baby with us.The girl at reception knew nothing about this and said the best she could do was a second floor room either in the morning.We then recived our room cards.As we left reception my father asked us had we been given our all inclusive wristbands which they had from their first week.I went back to the girl and requestes these but the reciptionist told me we hadnt booked all nclusivece we made a fuss over it she then went and checked her booking forms and came back laughing saying she had made a mistake.We then made our way to the lift and headed for the room accompanied by my mother who had to show us the way as we were given no directions from the reciptionist.On arriving at the room the door was in a bad way with the paint hanging off the door and very shabby looking.We then went into the room which was lovely but without the cot we had requested.Just then a Spanish worker strolled in the door with the cot,opened it up looked at us and walked back out again.In fairness to the hotel they had left three meals of cold meet and salad for us with bottled water,red wine and a selection of fruit.No kettle in room though which we needed for the babys bottle in the morning.
We went back to reception but were told that they were out of kettles but they could give us hot water there from nine in the morning.
After theevents of our first night things did improve after wards.The hotel itsself was lovely and the decor in the reception areas was lovely.The staff in the hotel were mostly friendly and always had time to stop and play for a minute with our son.

FOOD:The food in the restuarant was ok.Had a good mix for all meals but it was a pity the burger bar and pizzeria only opened on weekends

DRINK:If you like a pint of beer then bring your own glass as they only havea hand full in the hotel.If you get one at the start of the night hold on to it otherwise you will be drinking glasses all night

SERVICE:As i already said the staff are friendly but the waiting time at the poolside bar and restuarant is a bit long and they serve non all inclusive guests first also the ice creams are locked in the fridge and you have to wait for the waiters to open them

Entertainment:Highlight of the hotel.Loads to do during the day and the mini disco nightly at 8.30 is very good for children.Nightly entertainment was good but more for the spanish crowd than the Irish or English.

OVERALL:After the first night hic ups it turned out to be an enjoyable holiday although possibly more staff behind the bars would help and at times we felt they were treating you better if you wernt all inclusive

We recently returned from a trip to the Beatriz Playa in Matagorda Lanzarote. The hotel and grounds were lovely, clean well maintained and welcoming. We decidced to go all inclusive as we had our 4 year old with us and thought it'd be easier. We were wrong-the food in buffet restaurant for all meals was ok but very repeatative. You could have lunch at the pool bar with limited selection, water was from a little cooler at the bar which was warm, ice-cream was locked in a freezer which you had to queue to ask for it to be opened then wait for one of rude men to open it. We had ice-cream once! Service at the pool bar was dreadful staff were not much better either. In my opinion we were treated with contempt for being all-inclusive guests. From reception to bar the staff had a lot to learn, they should take lessons from the cleaners. We ended up spending more money than intended as we ate outside the hotel some nights. One member of staff insulted my mother to her face, another made a mistake at the dinner table which at breakfast next morning we were held and questioned over which was very embarassing. We will not be returning to that hotel or going all-inclusive again.

What a lovely hotel. I had read the earlier reviews and was wondering what I was letting myself in for, cockroaches etc!!
Never saw one any where and I can tell you I look for them as I absolutely hate them.
The staff can't do enough for you, especially on reception and in the bars. The rooms are very clean and comfortable. The pools are spotless and plenty of sunbeds for everyone. If you pay 15 Euros on arrival, you get given a towel card, which you hand in each day to the pool attendant and you get clean towels for the pool, then your money back at the end of your stay.
The food in the restauant is good especially the breakfasts, pancakes, fruit, cerials, breads, cakes,yohurts, cerials bacon, eggs, grillled toms, beans etc. I cannot rate this hotel highly enough and would definately return.

Just got back yesterday from a 2 week stay on an All inclusive basis. We have stayed here before about 6 years ago and it was great then. However this time was not so good.

Firstly Pool area is fantastic, always a sunbed available. There are 3 pools including one for small children and one climatized.

Hotel appearance: If you've never been to a 4* hotel, you will probably think this was good. However since our last stay 6 years ago absolutely nothing has been upadated or decorated. The carpets, colours and furniture are all exactly the same. They keep the hotel clean and you get daily maid service 7 days a week. But the hotel is starting to look shabby in places.

If you wander down the promenade and have a nose at the other 4* hotels nearby, they put the Beatriz Playa to shame.

Food: There is a choice in the buffet but it is extremely repetative. It does not cater for children well, although they do have chips available for lunch and dinner. Lots of salad. My 10 year old only lived on chips, cucumber and rolls for these meals for 2 weeks. They have a grill chef cooking 2 different kinds of meat/fish, not the best quality as the steaks were very chewy. Breakfasts were very good with fresh pancakes and eggs cooked by the grill chef in the restaurant. Don't be surprised if the Spanish guests push in front of you in the line, we experienced absolutely no manners from them whatsoever.

Drinks: On all inclusive you get free local alcholic drinks, cocktails on tap (not the best) and for soft drinks all that was on tap (coke, Fanta, Sprite) and bottled water. Good tip; get bottles of water from the Mindana bar in the evening to take back to your room, it saves money buying water from the shops.

Ice cream: Very poor availability. On All inclusive it's available from 4-6pm, given in little cups and one flavour only. You can buy other ice creams/ice lollies for 2 euros each.

Entertainment: The Animation team were great, very friendly and chatty. They provided entertainment activities during the day which they announced around the pool. In the evening in the Mindano bar they provided a mini disco for the kids, where the entertainment team dressed as clowns. Each night they had a different entertainment act including dancers, a magician, a parrot show and reptile show. If you have a photo taken with the latter two, be prepared to pay 10 Euros there and then and they don't allow you to take your own photos. Its not the best quality photo for the money. But ok as snapshot.

Service: I hate to say it but if you're English, you get treated like a 2nd class citizen. Apart from the entertainment team who were great, the rest of the hotel staff would always serve the Spanish and Germans before you even, if you were waiting 1st. We had several incidents of requesting and waiting for cutlery in the restaurant, while the waiting staff would serve drinks to the Spanish who arrived after us. Even when we asked several times, they would still serve us after. On a number of occasions my husband got up and got his own cutlery. We never gave them reason to be like this and always asked politely saying please and thank you in Spanish. But after 2 weeks this service was beginning to get to us

We spoke to around 8 other English families who experienced the same service. You really understand about discrimination. In the hotel we only found one waiter and one barman who were friendly and apologised to us for the Spanish behaviour.

We did make a written complaint but never had a reply.

Overall it didn't spoil our holiday, but this was not what we expected from a 4* hotel.