So there I was at a private beach on the Rivera Maya sitting under a palapa with my beautiful bride, enjoying a foot message, sipping a double margarita while eating delectable truffle fries….ahhh yes we are back again at the Grand Luxxe enjoying the spoiled life.
We were last at the Grand Luxxe in September 2011, see my review for further details, and my wife and I could not wait to return and this time we stayed for two weeks and brought my sister and her husband to enjoy a Mexican vacation. Not too many changes to report from my last review with the exception that building #2 is now open. Eventually there will be four Grand Luxxe buildings in all with a permanent lobby.
If you are not familiar with the Grand Luxxe, it is the “upper” end “boutique” hotel of the Mayan Palace / Grand Mayan resort complex with its own pool, restaurant, and beach area. This is a timeshare resort. While staying at the GL, you are pampered and spoiled by your own concierge on every floor to tend to your needs from calling for transportation to making reservations, chamber maid service both in the morning and a nightly turn down service, shuttle service throughout the property, and a wait staff at all the resort eateries that will do whatever they can do to serve you. Often you will hear the phrase “It is my pleasure to serve you” and I think they genuinely feel that way.
Rooms are large and are probably one of the largest in the industry. We were in a master bedroom suite with a large kitchen (though no stove), dining / living area and a large deck with a plunge pool. This unit could be extended into a two bedroom unit with the adjoining studio which consists of a large bedroom, bathroom, and sitting room with a sink and small refrigerator and microwave --- not quite considered a “kitchenette” but close enough. With this configuration of two bedrooms, eight can sleep comfortably…though four of them will be in common areas.
My sister and brother-in-law stayed in a studio and they were astonished at the room and they said they could easily stay there for two weeks.
Some issues we would like to bring to light – the internet, which is free to Grand Luxxe guests, was poor with a very slow connection in building #2 and during my stay I would have to go to building #1 to access the net….though there was a good signal down at the pool – but then why are you on the internet at the pool if you are on vacation. I understand GL management is aware and are looking for a solution. The Grand Luxxe buildings are not next to the beach but in the jungle – if you are looking for a room with an ocean view, you will be disappointed. You will have to walk or take the shuttle to go anywhere on the resort. For a minority few guests, this is a problem…but the shuttles run so frequently and are available at your beckon call, this is not an issue to most guests. As for the beach, bring water shoes as there are many rocks. As mentioned before, this is a timeshare resort and you will be asked to attend a presentation. We declined and were never asked again.
All in all, this was once again a fabulous visit and we look forward to our next visit next year….we were sorry to leave.
Ask for a room on the third floor --- though rooms on the first floor have a "jungle" view...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC