What was suppose to turn into a romantic third wedding anniversary ended in disappointment. Me and my husband stayed at the grand from sat. Aug 4 to Aug 11th. My husband the last 3 days of our trip got food poisoining from ill prepared food. Were not sure if he got it from the Italian restaurant or from the room service. We paid alot of money for this resort and I had to spend the last few days holed up in a hotel room with my husband while he was violently ill (diarrehea, high fever and throwing up) on top of it, it was our anniversary. I asked to speak to the hotel manager 3 times concerning this however, all times we were given Public Relations rep. I think after spending thousands of dollars we should be able to speak to a manager if need be. Also when my husband ran out of water and was really sick they took an HOUR to deliver the water to us knowing that my husband was really sick and that was the only thing he could have because he was that sick. No one checked up on him to make sure he was okay as well . We only saw our butler once upon arrival the whole week we were there. Our mini bar was not filled everyday. I had to call a few times for them to change the mini bar. Really disappointing what was suppose to be a romantic week away turned into a nightmare.
- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
- Reservation Options:
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