This was my first time in Macau and I didn't know what to expect as Macau was more known for its casino than anything else. I've been to a few hotels which are catered to mainly casino's guests and as the service was never really particularly impressive to speak of, the service standard in Conrad Macau really stands out by a mile.
When the group of us arrived in Macau, we were picked up at the ferry terminal by the hotel staff with a sign bearing our name even though we had not arranged for it in advance. At the hotel, we were also greeted at the door by the Guest Services Manager, Sri Ram, and his team who helped us to take care of our luggage.
The room that was assigned to each of us was really lovely - spacious, clean and comfortable. The bed was comfortable, and the turn-down service will have your slippers placed at the side of your bed every night. The quality of the amenities, slippers and bathrobe was also of such good quality that my friend went down to the giftshop and bought a bathrobe for herself!
The buffet breakfast and lunch has a great variety and the food is of good quality. If you have club floor access, take the seat next to the window as the view is spectacular.
Throughout the entire stay, we received great services from the front desk, concierge and the guest services team and I think credit should really be given to the head of the guest services team - Ram, who did a wonderful job in managing the entire team to deliver such memorable service to the guests. I would definitely want to be back with my family or friends for another trip, and I have & will recommend this hotel to everyone.
- Official Description (provided by the hotel):
- A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more less
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