This place has so much potential, but is so poorly run, it's a shame. It has a nice location, and it's great to have the beach at your doorstep, and to fall asleep to the sound of the surf. At first I thought it was a bit quaint, a bit rustic. I've camped on several islands in the Caribbean, so I'm not put off a place if it's not the Marriott.
Here goes: The bathroom smelled like raw human sewage, there were some sort of animal droppings on the side of the bathtub, there was only one AC that didn't cool the two roms very well (not much of an issue), the hot water stopped working at all after day 2 (again, not much of an issue for me.) About this time was when I discovered a lizard in my sink. Wow, isn't that quaint, I thought, until the next day when he and his friends started using my bathtub as a toilet while I was out during the day. Soap in bathroom not replenished, finally bought my own. Giant worm or centipede crawled across floor, leaving trail of brown goo, the died in middle of floor in puddle of same goo. Goo never completely cleaned up by maid.
The attached restaurant was a complete disaster. Allow 20 minutes of stunned confusion by staff just to get a cup of coffee to go, if they are even open when they say they are supposed to be. Every experience there was as if a brand new person was starting his first day on the job and was left alone running the store. And no, they never have change, which is a sly way of getting you to tip them.
The food there was mediocre, overpriced, and delivered cold. I ordered breakfast there and got so frustrated I almost asked if I could go back in the kitchen and prepare it myself. Again, it was as though it was everyone's first day on the job, and the first time they had prepared a breakfast, ever. Pandemonium in slow motion.
The Caribbean is different, especially if you don't want to stay at some chain hotel on a tourist island. But it's not rocket science to keep lizards out of the house- it's called screen and maybe a little caulk. It's not rocket science to sell someone a cup of coffee, or prepare hot food, or respond to simple housekeeping requests, or to clean a room. This isn't a cheap place. They need to put a minimum amount of effort into their business.




Value
Rooms
Location (e.g., convenience, views)
Location (e.g., convenience, views)
Check-in / front desk




