Just returned from two weeks All Inclusive as the Tsokkos Gardens Apartments (not Tsokkos Sun Gardens Apartments). Our party of 12 was made up of 6 adults and 6 kids ranging from 4 months to 16 years.
Location: We found Pernera to be very quiet especially the bars and restaurants close to the hotel/appartments. Would recommend The Point (Greek Restaurant) in Pernera. Location wasn’t too much of a problem as the bus service in Cyprus is excellent. Only 1 Euro each (2.50 Euros each after 11pm) to travel between Pernera and Ayia Napa and kids travel free. You take the 102 bus to Protaras/Ayia Napa and the 101 back - buses run every 20mins until 12am then every 30mins until 4am.
The Accommodation: The apartments reception was very warm, hard to tell if there was aircon as all the doors and windows were kept open making it very humid. Our apartment was 810 (3rd floor) - THE GOOD - Large apartments, good aircon, large clean fridge, kettle and microwave (didn’t use), two large wardrobes (bring extra hangers) THE BAD - dated furniture/fixtures, beds too firm for my liking. THE UGLY - bathroom smelt like a urinal, badly stained shower curtain, broken sink (couldn’t use plug), dangerous sliding doors to the balcony (came right off the hinges), shabby stained sofa/child bed, torn/stained sheets, very poor maid service, floors not cleaned properly (feet black after walking barefoot), toilet not cleaned (just bleach squirted inside the bowl), on occasions dirty towels had been refolded and regularly not enough towels were left. We made a complaint to our Thomas Cook Rep who tried to have us moved to the hotel but it was fully booked and gave us an official complaint form. We had spent a lot of money on our holiday and tried not to let the accommodation get us down, after all it was the sunshine we came for and there was plenty of it!!
We enjoyed the pools and the cleanliness was ok but not great, pool area not cleaned and hosed down as well as other hotels I’ve stayed in, a few repairs needed ( a couple of missing tiles etc - overall not a big problem). We never had difficulty getting a sun lounger. There is also an indoor pool and a gym with a good standard of equipment.
The Food: Breakfast was good, cereal, cold meats and cheese, fried food, boiled eggs, toast/pastries/cakes/fruit and my daughters favourite freshly cooked waffles. Lunch and dinner was just ok, not a lot of choice but we always found something to eat which was generally cooked well, the fish was moist and the lamb was tender. Only starters were salad and soup, Desserts varied and weren’t great but the kids liked the jelly and ice cream and there was always fresh fruit and a cheeseboard. On a few occasions there was a shortage of plates. Snack bar was poor and the food not that tasty, All Inclusive guests can choose from a burger, chicken burger, chips and toasties (toasted sesame seed burger buns), you have to pay extra for a hot dog which I though was a bit cheeky as that’s what a lot of kids would eat. No pizzas or omelettes available.
The Entertainment: The entertainment team were great, they work their absolute socks off! Daytime entertainment consisted of poolside quiz, killer darts, water polo, table tennis/pool comps, water aerobics and a very funny team competition where volunteers get to make absolute fools out of themselves!! The evening entertainment was excellent, very funny (but no professional kids shows such as parrot or magic show). Kids disco, bingo and a varied quizzes and shows all performed by the Thomas Cook entertainments team, granted some my not be the best singers in the world but in terms of entertainment they were absolutely fantastic.
Hotel Staff: Found the reception staff to be friendly and spoke good English, the bar staff were also very friendly and polite, the restaurant staff was a mixed bunch, some very friendly and others darn right rude.
Kids Club: Was very quiet with only three kids in it, my daughter seemed to thoroughly enjoy herself and spoke very highly of Lucy and Rachel (kids cub team). My only gripe which is directed at Thomas Cook is that they have special kids club events such as a Monday night party which consisted of party games, face paint and few sweets and a charge of 15 Euros per child. Decorate a cookie was 5 Euro per child and Movie night was 10 Euro per child which was watching a Thomas Cook Dizzy and Shades dvd on a small portable TV and having a few sweets. Personally I could not see the justification in the high charges for some of these events.
For the kids: In Pernera they enjoyed the Aqua Balls 8 Euro; Neat Feet (Garra Ruffa) 7 Euro for 6mins/10 Euro for 12 mins and especially Frixos Watersports - Family Jet Ski 50 Euro, Jet Ski 40 Euro, Banana 8 Euro and my favourite the Crazy Squab 10 Euros each. In Ayia Napa they enjoyed Paliatso Luna Park, quite expensive as most rides were 3 tokens we found the wristbands better value at 25 Euro each and saved a further 20% from leaflets we got in the hotel reception. Waterworld is a must about 100 Euros for 2 adults and 2 kids - money off coupons were available in leaflets as hotel reception. Last but not least the Beaches in Protaras are lovely, warm water and plenty of fish, ideal for snorkelling. If your kids are fussy eaters you’ll be glad to know that there is a Pizza Hut in Pernera, Protaras and Ayia Napa and KFC and McDonalds in Protaras and Ayia Napa.
Overall we had a great family holiday, mostly down to the weather, company and entertainment team, we love Cyprus and have stayed as Tsokkos hotels before but would not return again to the Tsokkos Gardens.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC