Upon pulling in to the car park I was not impressed, the photos on the website are very deceptive. Entering the hotel the first thing to greet me was a damp, musty smell. The way to the reception desk was unclear and check in was far from slick, having to ring a bell and wait to get attention, which is not wanted after an 8 hour drive. At first it was unclear if the woman who came to the desk actually worked at the hotel as she wasnt wearing a uniform, at no point in my stay did i see any uniforms. On the way to the room was when we first noticed the heat! The hotel was constantly too hot, uncomfortably so, especially when trying to sleep.
The room I was in was small even for a single, the bathroom tiny making showering difficult, the cover on the bed was stained, the whole room was in need of a good deep clean and was finished to the same low standard as the rest of the hotel, as if it was a DIY job. On the website it mentions free wifi, there was no mention of this anywhere and I did not pick up any networks on my phone.
After a disturbed nights sleep due to the heat, and my mum and sister being awoken by the owns dogs barking we headed down to breakfast, served between 8.30 and 9.30 on the weekend, even Sundays. I found this too early and rather a short space of time seen as we were out quite late both nights. The cold buffet was poor, 4 types of cereal, some tinned grapefruit segments, unpitted prunes, grapefruit juice, orange juice that certainly wasnt fresh and on Sunday mornign they manage to stretch to some apple juice. The cooked breakfast was good with 2 exceptions, the sausage was of very poor quality and the plate looked greasy with big thumb prints round the edge, very off putting. The newspapers they provided were The News of The World or The Times, not a great selection.
Check out was again not great,again having to wait as we had to disturb the family breakfast in the public dining room (an uncomfortable feeling) unless the 2 basset hounds behind the desk were going to check us out.
Overall the hotel is far from its boutique claims on its website and more or less a family run bed and breakfast, scruffy with a poor finish through out and not as clean as we felt it should be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dear Its me again,
Report response as inappropriate
Thank you for your feedback regarding your stay with us here at Five Rise Locks Hotel. We are disappointed that you didn’t enjoy your stay with us here. Having read through your comments I find that some of the issues could have been resolved if you had mentioned them to a member of the family. We don’t wear uniforms at this hotel as we are a family run business and feel that the “corporate” feel of uniforms is not what we are trying to offer to our guests. The wifi is free and a code can be accessed from any member of staff for you to use. However, I have also found that some of the comments are actually incorrect. If you would like to discuss this further with a member of the family then we would love to talk to you about your experiences.
Richard and Maragret Stoyle
This response is the subjective opinion of the management representative and not of TripAdvisor LLC