It would be great to start this story with: I had a unforgettable time during my vacation in Cuba. Unfortunately I should start my story with: I had an unforgettable (in the worst way possible) time during my vacation in Cuba.
Unfortunately, this is the truth and I didn’t hesitate to tell to all who were asking me “how was your vacation”. Worst vacation EVER !!!!
We arrived to Cuba on 19.08 at 21:10 with my 5 years old girl and my wife pregnant in 4 months.
For simplifying the procedure they gave you the keys from your room in the airport. After they distribute us in the busses they just realize that we were not supposed to be on that bus …so we get off and change the bus, traveling with our luggage in one bus and us in another bus.
After two hours of transportations we got to the hotel and straight in our room.
The worst hotel room we ever had. The room was humid, smelling like after an insecticide treatment, smelling horrible and totally unacceptable for 2780.36 Cad$. We didn’t sleep all night because of the smell.
Next day was supposed to meet our Agency Representative and 10:00 am. Obviously, after we didn’t sleep all night we wasn’t able to do it, hoping it will be kind enough to provide us with the necessary information needed. Our purpose on that moment was to go to the reception as soon as possible and change the room.
We tried to contact her but unfortunately all the other companies representatives were there but her ( Diana form Hola Sun and CaribeSol).
Finaly next day after we fond her right after our brakfast and the lady full of arogance start to argue with my wife, asking my wife why we wasn’t on that first day to give us the information and obviously she reschedule us for the next the cause she is too busy and she doesn’t have time to explane us all the vacation info details. So we find out in the middle of out vacation that we will get a huricane (ISAAK) and all other info.
Regarding this representative (Diana), anytime when was supposed to get some information morning, afternoon, night ..she wasn’t at her desk. The othe representatives (Air Canada, TMR, AIR TRANSAT, and so on) were there but her.
Very poor food, not to many choices. I don’t belive that is normal to way in reastaurant 15 minitues for a glass of wine or a glass of wather. Even on this situations the all employes were expecting tips.
The resort full of cubans, unpolite…getting to the bar was waiting 30 minutes the get a bier just because I didn’t speak spanish and wasn’t so unpolite like them to jump in front of the line.
Beside of this on Thursday night hell starts, rain, wind storm continuing day after day, worst and worst. All informations we got we got for the other representatives, the only moment when we saw our Representative was at lunch when she looks like in a continue vacation, very relaxed and arogant.
Regading the storm, I don’t belive that is fair to pay a full price of vacation and get in the middle or a tropical storm, one of the most dangerous with a kid and a pregnat with and nobody to advise you about the the situation. A huricane is not a rain, and in all my vacations the prices on this kind of periods was 50% off.
Regarding the room….I would like to know, how come the cubans beneficiete of the best service and best rooms when I imagine the don’t pey not even 15 CUC per night. Comparing with almorst 3000 Cad$ for 7 night.
According with all of this bad service ever, poor food (got ill in the last 2 days because of the “fresh” sea food …vomiting and having diarea…and I wasn’t the only one), the restorants a la carte are a big joke. Wine wich taste like vinegar, pasta keeped in water of days . On Italian restaurant I refused the menu, being horible. The soups in the Cantina restaurant, my wife saw same soups 2 days before, beeing served again after 2 days.
Plane, when we get back ..horible. Dirty seats, dirty tables, tables stiked with chewing gum, HORIBLE FOOD. I was looking around me and all pasangers refused the food. They took out the jus and the rest was given back. 2 horrible sadwiches dry brad, one of them with some pasta (cheese or something) , the other with a salamy and sone expired cheese I belive. I took one bite and put it back. HORRIBLE.
According with all of this and more other things, this vacation didn’t worth not even 1500.
I have to stop here, saying again. I had a worst vacation ever and this will be my last time When I will get to Cuba. Horrible treatment, horrible services. I can say a Nightmare not a nice carribean vacation. Worst vacation ever.
- Also Known As:
- Melia Las Dunas Hotel
- Melia Las Dunas Hotel Cayo Santa Maria
- Melia Cayo Santa Maria
- Melia Hotel Las Dunas
- Melia Las Dunas Cuba