Firstly good luck if your expecting to go out to this complex with your younger kids and are planning on popping them into the "wonderful" advertised 'KIDS WORLD EXTRA Club' as it didnt exist when we were out there last week. Our rep Angela was just inundated by complaints from the very few English familys who were staying there, that had booked in anticipation of having a wonderful holiday, fully entertained kids and an evening program run by the English Thomas Cook Team. The Thomas Cook brochure clearly states that the fully running Kids Club extra is operational from May 1st for the season. we were all told by our(apparently new)rep Angela that she hadn't been told why we had no enteratainment team for our children. This was later turned into a "No Visa's" being issued from Turkey as the reason why we had no team out there though when speaking to the Thomas Cook Village(french kids entertainment team) they were all on Visa's and had heard of no problem. Our rep was to be honest was not the sharpest tool in the box and had issues on even knowing her way around our hotel one of two she was repping for(you would have thought being out there early she could have found out a few more basic things to keep the English informed LIke-where someone can see footy on sky-i missed the fa cup-as the hotel doesnt cater for sky tv).Be warned as the EURO's are soon.
Next please be aware the wonder colour brochure of Thomas Cook tells you the aqua park opens from April but be aware it is only operational from 10-12pm and 3-5pm each day a little bit annoying especially as e were trying to keep our 5year old girl entertained (something we thought we had paid others to do). Also i had to personnally badger the management team to get the advertised(ha ha,now are you learning all is not what TC advertise) fair ground/ carousel rides to work.Our first day nothing happened.Day 2 after a bit of annoyance the mechanic came let one rides go for 5 minutes then disappeared again, I had to speak to several managers of highest levels to get this ride on and even once they had agreed to get them on twice a day for an hour this turned into two 15minutes sessions 10:30ish and 5pm.What a Dam Joke oh and the pirate ship ride thats full of water in the pictures is actually like a dessert for the kids, the moat is empty, our rep Angela, well she gave us a beautiful smile to ease our angers.Be aware for the younger ones that other than the toddler pools all the pools are very deep, partner couldn't stand in one of them without disappearing, they are not like English pools starting shallow then getting deepr they are either 1.4m or the main pool is 1.6 meters deep thats over 5foot all round. The infinity pool was the coldest pool id ever had the priviledge to get pneumonia from but once in the view from it is the best ever. the two private beaches are great and the free use of canoes and pedloes was a great relief and much liked by the kids.
The two snack bars both just serve the same food and to be honest as this was our first ever All Inc mainly for our daughter it really doesn't cater for the young kids.we thought she'd be able to grab just a simple sandwich but to no avail,everything is spicey and obviously the younger kids are use to UK Food.The menus are available in English which we found out after 3 days there.Make sure you try the doughnuts by the Herons snack area as they are lovely as are the crepe pancakes at the Aqua pool snack bar
Ice creams which we had promised our daughter would be available freely throughout the day were not. These are only available from 12-2pm in the Panorama Restuarant which is the furthest it could be from the childs pool and means the kids must get changed out of their costumes to grab one. we all found this a real liberty as the kids were playing and had to be dragged up there if they wanted one, But angela gave us a nice calming smile agian.
Please be aware that this Hotel caters mainly for the rude French and Germans who feel that they can just barge in, not say thanks or acknowledge the English at all. The breakfast as are all meals are wonderful but again with olives and chesses etc you would have to say its all based constantly around them though the fruit is tastier than you find in the UK.Oh and although when we went we had plenty of sunbeds and plenty of shady area's(was 83 then) the French and Germans have a habit of taking parasols if your not under them, i had mine taken day 1 and watched as a German took someones who had gone for a beer.
The rooms are kept clean and tidy and are fine as you only use these as a base.The towells are all provided as is shower gels so cut down on what you take in lugguage.
The entertainment is based around the main pool during the day and run by the 'Thomas Cook village' entertainment team so most of the events are spoken in French and German,if you want English make sure you shout. In the evening there is just a small French mini disco for the kids at 9pm which is the same every night, though my daughter loved it she prefered their disco night on the newcomers evening(the best night we had). The adult entertainment is on after the kids disco and if your lucky may last till 10:30 and again is based around French German humour. However they do try to get English across if they know the English are there.
The surrounding area locallaly in Ozdere leaves little to desire but a trip ito Kudasasi is well worth it (The yellow cabs charges in Euros.wqe got him down to 90 euro return but he did expect 150 at the start so haggle away.if not the Dolmus is 7 lira each kids under 5 are free)and if you got the Delboy gift you can strike a bargain or two.They love a euro but go lira and get it cheaper. If going for a drink be aware of the SAH BAR on the seafront. near the Hotel Paloma,we had two a small drinks whilst eagerily waiting to see the FA Cup and it cost more than the UK.
The rooms - were ok however unless you cut your legs off at the knees the balconys aren't worth bothering with.we had to turn the chairs inwards to sit down and they didnt account for three sharing a room.
Finaly and most importantly it isn't the Club Paloma thats to blame is a great hotel.the turkish workers ,waiters and staff are friendly and very accommodating.Thomas Cook were just a standing joke with al the familys who had booked expecting so much to be delieverd.No wonder you here of them selling planes etc if this is the way they wish to run their business.
If you go there expect no club,im sure we were all just used as scapegoats as they couldn't be bothered to send a team out there(even on our arrival at the airport our smiley rep Angela hadn't got three of our welcome packs and on leaving our holiday nearly drove off without us.very poor).
Please Please note this complex is built on a steep hill so really is unsuitable for elderly guest or disabled people (being overweight is a killer too :-) )
For the Hotel and how it helped us i give 8/10(aircon only works from June shame)
for Thomas Cook and the rep i'll be kind and give 5/10 but only because she smiled.
- Also Known As:
- Paloma Club Sultan Ozdere Hotel
- Paloma Club Sultan Ozdere Hotel Ozdere
- Paloma Hotel Sultan Ozdere
- Paloma Club Sultan
- Official Description (provided by the hotel):
- The hotel is located 25 km away from the Artemis Temple, one of the Seven Wonders of the World, the magnificent ancient city Ephesus and the House of the Virgin Mary. Izmir city center is only 50 km away from the hotel and the airport just 45 km. Ozdere city center is 1,5 km away and can be reached by feet. The hotel can be found easily on the road from the airport to Kusadasi. When you arrive at Ahmetbeyli crossroads you just have to turn your right side and go on 10 km away to find PCSO. ... more less
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