We are a family from Barcelona, 2 kids and a little baby. We had read some positive comments on this hotel in some web, so we decided to spend some days there.

First trouble: They had not ready our room till 14:30, although they said they would have it from 12:00 hours, so we had to leave our luggage in the checkroom and go to Ferreries to kill time. Anyway, the night before our departure, we were asked to leave the room before 12:00 hours!

When we finally got the room, we realized the remote controls of air conditioned and TV weren’t there. When I called to reception they told me that we had to leave 30 eur. as a deposit... It’s not nice for a ‘four stars’!

There are two TINY elevators in the hotel. I warn families carrying a baby car: It’s hard to fit in! And those doors close ON YOU constantly! You have to be fast when using it! No air conditioned inside (too hot).

More warnings if you carry a baby car: The hotel is full of obstacles (stairs & steps), and you have only TWO ramps, placed at the rear part of the hotel (and leading to the kitchen, just for the providers). On the 2nd. Floor, you’ll find the restaurant, cafeteria and the access to the pool. If you come from the elevators, you have to climb around 8 steps. Be ready to exercise your biceps with the baby car! On the way to our room, we had three more steps in the corridor. Great!

The gymnasium is closed under lock and key. You have to ask for the key to reception. I ignore if you have to leave a deposit to use it, but I wouldn’t be surprised! The Jacuzzi was out of order during all our stay there.

The buffet supper is poor, and so the breakfast, it’s not what you would expect from a 'four stars’ buffet. Some breakfast dishes (for instance, the fritters) are only disposable on alternative days. The orange juice is especially bad. Anyway, the kitchen, restaurant and cafeteria’s staff is great and always game to help. By the way, the staff is much reduced, you always find the same people, no turns of work there?? And the timings for the restaurant are very reduced too: from 19 to 21 hours. Anyway, the restaurant’s Spanish staff was very kind in this too :)

You won’t find any organized animations for kids or adults during the day, and only on alternative days a little show in the little scenery near to the pool at evening (21 h.).

By the way, if you are lying in the sunbeds area –a little lawn area on the other side of pool, - and you want to have some drink, you’ll have to go for it personally. No service there. And no small tables to leave your drink there neither. The umbrellas are standard beach umbrellas (the present from a travel agency), with a bad subjection to the ground, and ours just flied over the fence a windy day, with all our clothes hanging from it! Thanks to Guilherme, one of the waiters, and his OWN initiative, we could recover all the stuff (the cliff on the other side of the fence is FULL of umbrellas, impossible to recover).

The rooms are really Spartan, few details and cheap furniture. The kitchen is enough equipped, but a little bit over-used. Our cooker extractor, for instance, was rusty and bruised, and our fridge hadn’t door on the freezer and no racks to leave a bottle there. And we found ANTS in the room, first thing we bought at supermarket was something to kill them!

The clothes line in the balcony was quite ridiculous for a ‘four people’ room. The bathroom was shabby, and a rusty screw protruded from the floor just beside the bath tub –where a rubber door stop used to be in the past, I guess-. Of course we complained and they immediately fixed it up, but I wonder why the cleaning staff didn’t warn about it to reception before. No razors, hair comb, shower cap, etc in the bathroom, just two little soap bars, ant that was all.

One of the days of our stay, they have a warm water failure at 7 in the morning, and another day a power failure at 18:00, great!

The hotel is in the top of a hill, so if you walk back from the beach, be prepared. Santa Galdana isn’t a village. In fact, it’s just a kind of Lloret de Mar, if you know what I meant: Restaurants, cheap (but not in prices) supermarkets, apartments etc. If you’re looking for a typical and nice little fisherman’s village, try in Fornells, not in Cala Galdana, which is just a holydays resort. Anyway, and if you don’t mind the white hotel built just in the rocky wall, that cove is a wonderful place of crystal waters. Very expensive sunbeds! 20 eur. for two of them –and umbrella- If you find that’s not expensive, I’ll tell you that in the Spanish coasts –Costa Brava, etc, they cost around 1’50 – 3 eur for hammock. But that’s typical in the whole island, I’m afraid.

Summing up: It isn’t a bad place to stay, if you think in a 3 stars hotel very unsophisticated, but it hasn’t the necessary to be considered a 4 stars, in my humble opinion. At least, if I compare it with the other ‘four’ where I have been before now. If you look carefully beside the main entrance, you'll find the reason: It was just a three stars hotel in a near past (it was built in 1995, they say). But it's a quiet place.

I hope this critic will be useful for you. I tried to be objective.

Important: Don't park your car in the area near the pines at the rear part unless you want to travel with some companions inside your car for the rest of your holidays (ANTS)