This hotel was well reviewed by the Lonely Planet, but we found it disappointing and excessively expensive for what it was.
Upon arrival at the reception to enquire about rooms, I was left standing there by the man and woman tending the reception. When the man finally deigned to acknowledge my presence, his first answer when I asked if he had rooms, was a blunt NO! When i told him that a friend of mine called on our behalf a few day previous and was told that the hotel did have suites available at 200Euros/night, he sais "ah, of course"!
Turns out, these so called suites were not in the main building but in an annex, 2 streets below the main building. Perhaps it will help understand how annoying this is if i clarify that Mardin is on a steep hillside and that vehicles can not drive on most side streets which are narrow, poorly surfaced and invaded by street urchins and pooping donkeys. At 200 euros, i was certainly not expecting to carry our family's suitcases down the hill, but felt quite sorry for the poor bellboy who had to do it.
Upon first inspection, the room looked nice though certainly did not meet the size standard of what you'd expect for a suite. It was no bigger than your average hotel room. It was richly furnished, the bedding and towels were of good quality. The hotel annex being in a restored traditional Mardin home had definite charm, however as we started to occupy the room, we discovered lots of poorly thought out design and significant problems with ventilation and humidity in the room.
The bellboy had turned the heat on in the room when we arrived, despite the fact that it was +30 degrees outside. As we left the room to explore, we turned it off thinking it made no sense. When we came back to retire for the night, we discovered why he had done this. The room was so humid and cold that it was truly unpleasant. The bed sheets were moist and freezing when we got into them. Walking barefoot on the floor was like walking on ice yet the outside temperature was still in the low 20s. It was impossible to sit in the bath as the bottom of it was so cold, even with hot water filling the tub. We turned the heat back on, but even as it noisily worked through the night, the room was still unpleasantly cold and damp in the morning. It was like waking up in the middle of a Newfoundland bog in September!
The bathroom had another design problem. As it was fitted into an arched room of this old house, someone thought it would be a good idea to fit the mirror along the arch. So you cannot look at yourself straight. You have to look up, straining your neck to see yourself while you shave or dry your hair. Not easy or practical. And on this last matter, I would have expected to be provided with an in-room hair dryer that did not shut down from overheating after literally 2 minutes of use.
We were told that there was wireless internet in the room....that was a lie. The only place in the annex where the internet worked was near the guards kitchen.
There were elaborate instructions on how to make the TV work, but we couldn't figure it out.
There are no other services in the annexe. So one had to clamber up the hill back to the main building to have breakfast, in an enclosed, windowless basement room. The quality of the buffet breakfast was just ok. They had lots of variety in the white salty turkish cheeses, but lacked in cereal and hot options.
The restaurant where we had lunch and dinner had a spectacular view. The food was your typical turkish fare, prepared in a correct way. However, the service was indifferent. One did not feel like either the waiters or the maitre D, who had introduced himself to us when we first arrived (Ziya), cared that we were there. It took a long time for our order to be taken. It took an even longer time for it to be served and during one meal, no one could even be bothered to bring us water! And each time there were only 2 or 3 other small tables with clients eating. Not as if the staff was overworked.
Again, i cannot speak for the rooms in the main building, as we did not stay there, but the rooms in the annexe were a total rip-off. As for the service, it was, in our opinion, all around poor, except for the hard working bellboy who helped with the parking and the baggage.
We will not be recommending this place to anyone.
When visiting Mardin, it is perhaps better not to stay in Mardin. If I ever wish to go back, i'...
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