This hotel is really beautiful, lovely decor and a nice relaxed ambience. The rooms were spot on and the food was really nice. Brilliant choice at breakfast, I put on lots of weight on my trip! It is definitely on the quiet side and there is nothing really going on at night time, Puerto Calera is lovely with some nice restaurants but again is on the quiet side. Good for a romantic holiday. I would definitely agree with its * rating.

We paid 210 euros for a suite, no 105. It was absolutely great - equipped with a circular jacuzzi bath with bubbles - it was a great experience - we al got in.

The hotel is definately 5 star, pools and views are stunning and restaurants offer some of the best food on the island.

Bad points - not really very child friendly - loads of steps, inadequate rails on bridges and steep drop to rocks in the sea on the man made beach on the la caleta suite - although it is very swish with beds and a chiffon covering pagoda to keep you cool - an adult experience though.

We stayed for a night in the suite for my cousins wedding and it is really a touch of luxury, but more for couples

Do not listen to any of the negative reviews you read about this hotel. They are all talking rubbish. Me and my wife have just returned and we had the most amazing time.

On arrival we were courteously met with a glass of champagne. Nice touch. The hotel is perfect. I have stayed at many 5 star resorts around the world so know what to expect and this did not dissapoint.

We had paid extra for a sea view room however the one they originally gave us, although lovely, the view was intercepted by a huge palm tree. We asked kindly to move and without any fuss they immediately put us on the top floor. Very very friendly and helpful staff.

The room was perfect. Quite roomy and modern. The double sinks are great. The room was spotless. Really don't know what planet some of these reviewers were on when they put the room was not very clean. The maid came every single day and sometimes twice to deliver a chocolate!

The pools and setting was top notch. 3 lovely pools and very well designed. Very clean and the main pool had just been refurbished. Surrounding gardens etc were again spotlessly clean

We paid for bed and breakfast and the breakfast was faultless. Lots of choice and not one sign of a bird as mentioned in previous reviews.

We ate in the buffet restaurant one night which was pretty good but must say overpriced at 30 euros each. We also ate in the A la carte restaurant twice and the food was just beautiful. Again not cheap (100 euros for two including wine) but worth it if you like quality food.

Most nights we ate down at the harbour. A 10 minute walk and there are sevral restaurants most of good quality. Its a lovely walk from the hotel to the harbour and so much more choice. Also a lot cheaper especially for drinks. The drinks in the hotel are quite expensive

I do agree with other reviews however that this hotel does lack somehting in terms of entertainment. Nothing happens at night. Even in peak season not all the bars and restaurants are all open. The seem to operate on a rotary basis. A few more staff, more entertainment and more opening of bars would make this place faultless. There has however been a new bar just opened down on the man made beach with large bed type chairs to lye down on and drink the night away.

Comments about the kids. We went as a couple looking for a relaxing break. Even though it was school holidays we had exactly that. Yes obviously there a few kids but nothing distracting. The hotel was no where near full which works in your favour. Absolutely no fighting for sunbeds and not once did we not get where we wanted to go.

I cannot grumble at our experience here. I would definately return and just dont understand how people could be negative about this place. If you have booked to go dont worry. You will love it.

Me and my girlfriend (both 24) stayed here for 11 nights from 15th July. We had a standed room although paid slightly more for a sea view.
The room was nice, very comfortable although at times could be quite noisy as situated on the same level as reception and the evening entertainment area.

The hotel itselfs lovely, deciving as its really quite large, not what i was expecting by looking at the travel agents photos. Pools are good, 3 all together, however the biggest was really cold!! Breakfasts are of a good standed and serve up till 10.30 so can have a decent lie in. Towards the end of our stay the school kids began arriving, they seem to be allowed to do what ever they want by there parents which can be quite annoying. Especially during meal times. ( Try and go when the gremlins are at school!!)

We enjoyed our stay but 11 nights is more than enough time there, puerto calero is very quiet although a taxi to the busier resort of puerto del carmen is only around 7 euros.

We stayed BnB however had one meal in the hotel restaurant on an evening......RUBBISH!! Food very bland, and expensive when paying for a one off meal. Nice restaurans in the bay area or PDC.

Gym is very well equipped and was generally empty, spa looked great however we did not go in as seemed daft been indoors when sun was shining!

Would recommend the hotel out of school times for a chilled out relaxing lazy week away. I would go back if i found a good deal but wouldnt be to upset if i didnt as sure theres 100's of similar places around.