I am hard to please when it comes to staying at a hotel but this rated as one of the best i have stayed in. I don't want to repeat all that has been said but the breakfast was really lovely staff were very helpful and i loved our room with extra large bathroom. My husband played golf a few days which the girl on receiption arranged and i stayed at the pool, spa looked great but we did not use it. Not busy at this time of year which suited us well we look forward to returning next year.

This hotel was lovely! We had a great time, the staff were extremely helpful. The room was clean and inviting and the beds were very comfortable. There were 3 pools which was great, very family friendly. The reception area was very modern and you could tell they had spent a lot of money on this hotel, looked very relaxing at night time with lots and lots of lit candles!! Sat in the evening next to the bar with a VERY LARGE baileys (shots over there aren't the same as here!) surrounded by candles lounging on very comfy sofas is my idea of a holiday chill out! Would recommend you purchase a spa pass for the week, we are a young couple and starting the day off in the gym working off the baileys from the night before then having a sauna/steam room/jacuzzi was ideal. We also had the sun!!!
The only thing I could possibly complain about would be the pool side bar which sells snacks and drinks, not a lot to chose from if you fancy lunch by the pool. Overall - you will thoroughly enjoy your time here. Guaranteed!!

We stayed here at the end of Jan for a long weekend. The hotel was excellent, great service, very clean, good location, good food and an amazing spa!

I think its best to visit lanzarote in the winter as its much quieter and still nice and sunny.

You must use the spa at this hotel and buy the pass to cover your whole stay - the hydro pool is amazing and do have a massage - the romantic massage for two was superb.

We stayed one week end January/beginning February 2008. The hotel was barely occupied except for some company events. This is odd because the winter is traditionally the peak season in the Canaries, and certainly the main resorts such as Puerto del Carmen and Playa Blanca were very busy (and best avoided unless you like that sort of thing). We can endorse all the positive comments about the situation and cleanliness of the hotel as mentioned by other guests. However, we had some problems. Most of the time the only restaurant open was the main buffet. The wine waiter employed in here appeared quite unsuited to his job. He had difficulty reading the wine list and the labels on the bottle and after a huge fuss then brought us the wrong wine and the wrong water. After this we ate out in the village. The best restaurants here are Amura, Papardella, and (upstairs in a block at the end) the Tratorrio. One night we had room service in the hotel and were provided with an under-cooked breaded chicken. We kept the remains in a bag in the fridge for evidence in case of illness, but there was no illness so we did no more about this. Having read another review, however, I think this particular piece of culinary incompetence is obviously a trend. Incidentally, the chicken was delivered on a trolley bearing a card which said "One of the Great Hotels of the World". I don't think so. Finally, we had endless irritating problems with the door keys not working.
This all sounds very negative, but of course the hotel is beautiful and is in a lovely position. The flower borders are immaculate and everything is very clean. You could have a very good time here, but watch out for the catering.