Booked for our wedding anniversary/birthday celebration. Check-in was a confusion as someone else had booked in under our name and been allocated room 7. We sat in the lounge while the receptionist sorted out her problem as a queue was forming. Eventually it was discovered they had booked the other guest under his christian name and he had signed in under his surname which was the same as ours. We were assured by the receptionist that we had in no way been disadvanged by being allocated room 25 which should, I presume have been the other guest's room. We were told our new room was a lovely garden room.
After a trek through the kitchen we arrived at a small, dark, cold room with little more than a single bed and only one bath towel and likewise one hand towel between the two of us. There was a draft blowing through the old fasioned louvred windows and there was no view of the garden as there were nets up at the high window. We did not see any fire notices or any other guest information in the room.
However, the dining room looked nice and we were optimistic about our forthcoming meal that evening. Unfortunately, the ambience in the dining room was rushed and uncomfortable, there was a sentence on the menu about Groupon customers being entitled to only the main course from the menu. This meant just the main component as no vegetables were included. We ordered a bread roll each, £3 seems expensive for two tiny bread rolls and butter! My husband ordered fillet stead (£5 supplement) which arrived well done instead of medium rare. This was duly returned to the kitchen. We ordered rose wine (number 18), the waitress brought it to the table and poured it for tasting - my husband commented that it was darker than he expected but she told him it was definitely bin 18. Upon further investigation she discovered they had run out of that specific rose wine and a completely different wine had been put in that bin, thus we were given a red wine instead. We chose a different rose wine but had to wait for it to be chilled for 5 minutes which meant the meal was spoilt by both the wine and steak having to be sent back and us eating our meals at different times.
When my husband asked the waitress about the cheeseboard, she could not tell him what was on the board, or whether the cheddar was mild, strong, etc.
He was also furnshed with a fish knife to eat his steak!
We overheard other people complaining about red wine being served chilled - and another table having returned their steaks twice to the kitchen due to incorrect cooking.
Breakfast thankfully was uneventful.
We peeped into one of the non-annexe rooms and it was worlds away from where we had been slept.
On check out the manager did not ask us whether we had enjoyed our stay, he seemed very nervous and shifty, so my husband mentioned to him that we had been disappointed. He explained about the room and the manager seemed to agree that we had been given an inferior room (it made a room at a Travel Lodge look like 5* luxury). However, he didn't explore our remarks about the evening meal and he has not responded to an email I sent him on Sunday expressing my concerns.
This experience has deterred me from booking any further Groupon offers. I booked it on the understanding I was paying for a Superior Room and a full dinner. In effect, it was an inferior damp shabby room and the meat component of an evening meal. Vegetables were expensive as an accompaniment as were the starters and desserts.
I feel he is using Groupon customers as second class customers and taking advantage of charging for 'extras'.
If you have booked this hotel, I suggest you phone them before you arrive to ensure you have not been allocated room 25!
Our anniversary and my husband's birthday was totally ruined by the Old Hall at Frodsham, but we had a lovely day in Chester the next day.
Do not take room 25
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC