We have just returned home from Lapland. We stayed at the Crazy Reindeer in Levi from 26th Dec - 2nd Jan 2012. All I can say is that I am gutted to have wasted my xmas week and new year in this awful hotel.
We booked with Thomson and can honestly say the whole experience was the holiday from hell. The rooms were tiny, dirty, very basic with camp beds. The food was Inedible, sloppy and gross. The only slightly edible thing was cold, greasy chicken nuggets and equally rank chips. We had to eat out in Levi for the week which cost us a fortune. 14 euros for a small glass white wine. 25 euros for a burger and chips. There is no entertainment or even a inviting bar to have a drink in the evening. We were fortunate enough to go out of the complex for a bite to eat but others were skipping dinner as it was so shocking and going to bed at 7pm and not getting up until 11am! That is how awful it was. It was also a pain having to put full thermals and ski wear to walk to the main building for Breakfast, Luch and Dinner. It was a real pain having to dress and undress in these clothes 3/4 times per day.
There was a fire in one of the on site Cabins whilst we were there and had to move to the main building - White Reindeer. The rooms here were even worse and were extremely dated. It felt like we were put back into the war!
The people are very rude and not at all helpful. The hotel itself is very depressing, there is nothing to do. Breakfast is like a prison and people fight over the last bit of bread. They had ran out of Breakfast tea for the whole duration of our trip! The food was cold and they do not replenish so if you dont get up for breakfast until 9am like myself, you will have to literally 'scrap the barrel'.
The holiday was completely mis sold to us by Thomson and the activities included were not worth it. At the time of booking I was told that we would get an action packed week with activites included, however the taster sessions were dispicable and only took up a total of 8 hours out of 8 days. The husky taster session was so cruel, the dogs were not Husky's, more like whippets and one dog was limping and needed urgent medical attention. This was not the proper 'Husky experience' it was more some whippet dogs going around in a circle in a field!
There was no reindeer trip included like were we told at time of booking and if you wanted to do this 'optional' trip then it would cost another 120 euros per person. Many families had a party of 2 adults and 2 kids and therefore would cost nearly 500 euros per trip for just 2 hours. I use the word 'optional' as you will hear this constantly on this trip, as everything is extra. The trip to the Husky farm cost 119 euros per person with Thomson. I asked the rep how much a cab would be to the farm and he told me it would cost around 100 euros each way and that it wasn't worth doing separately. We didn't take his advice and went to the taxi rank where we were told it would be 20 euros each way. We organsied this ourselves and was the best day ever. The entrance fee is just 6 euros each and the ride was 15 euros each. So for the two of us it cost 82 euros, a lot different to the 238 euros Thomson were trying to charge. Please feel free to contact me for the contact details as it is best to call the Farm before you go to book the rides. The proper Husky rides were amazing across the frozen lakes and forest. If you wanted to visit Santa it would cost 500 euros for a family of four and you would have to travel a 6 hour round trip by coach. The Santa that Thomson/First choice provide is shocking and I have seen better at my local shopping centre. A family we met on Holiday told me that Lapland UK was better than this trip, and you get to save your cash. I would not take children younger than 5 on this trip. It is very cold and we noticed a lot of couples with little ones struggling to keep them occupied and warm. First Choice/Thomson do not make this clear at time of booking but will tell you when you get there and is too late.
Lapland is not what it is made out to be. If you are looking for a magical once in a lifetime trip then think again. I did a lot of research before booking this hotel and trip advisor has never let me down before now. We are frequent travellers around the world and can honestly say I have not seen a hotel of this standard even in the poorest of Countries of a 2* standard.
I do question a lot of the previous reviews on here. We met several families and couples from our flight who all felt the same. Infact, once couple hated this trip so much they made their way home after just two days. There were no direct flights so had to fly to Helsinki, then onto Paris and then Gatwick to get home. I think that is saying something. It is very expensive for what it is.
To top the Disastrous holiday off we had a 28 hour delay on the way home. We were taken to a lovely hotel to stay at for one night which was a very different kettle of fish which I will review separately. If you are thinking of going to Lapland I strongly recommend going for 3 nights and not make the same mistake as us, booking 7. You would have more than enough time to do everything there is to do in Lapland. It is only light for 3 hours of the day therefore what you can do is rather limited. I will not be returning to Lapland but for those of you desperate to go, I would strongly advise not going to a hotel, but to have a Log Cabin. Yes they are slightly more expensive but this hotel is not at all magical and you will live to regret it like we and many other guests did. The hotel we were put in for the night when we were delayed was a Lapland Hotel called Olos, but was about 40 mins on from Levi towards the Swedish border. I do believe you can do all the excursions here too as well as it having a great ski slope. This would be a perfect place to stay. It had a gorgeous spacious suite which was very new, hottub with jet jacuzzi, sauna and the most comfortable beds and surround sound with plasma TV and luxury. The bar and food was also nice at this hotel. It was like a breath of fresh air compared to Crazy Reindeer.
My partner skied in the Levi resort which he enjoyed. Levi itself is very small and nothing to do. There is bowling and some restaurants and bars which are very expensive. I am happy to ask any questions about this trip.
- Also Known As:
- Hotel Hullu Poro
- Hotel Hullu Poro (Crazy Reindeer) Levi, Finland - Lapland
- Official Description (provided by the hotel):
- The hotel Hullu Poro (Crazy Reindeer) is situated in Finnish Lapland in the centre of Levi ski resort. Crazy Reindeer, a holiday legend for more than twenty years already! Yet, we still provide you with something new and unforgettable each time you pay us a visit. We offer high standard accommodation, restaurants with delicious food and happy staff at your service. Recipe to guarantee you a true Crazy Reindeer holiday. Whether you travel alone, with your friends or colleagues, on a holiday or in business, Crazy Reindeer is an experience not to be missed. New Crazy Reindeer wellness world pampers both your body and soul. Whether you want more activities and exercise, luxurious face and body treatments or just nice time at sauna and bath department, we have all that waiting for you. ... more less
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