We booked for 2 nights over the Bank Holiday.

Generally the place just did not have enough staff.

Waited 1/2 hour to be seated for breakfast. The bill was totalled incorrectly and was £50 over. Wrong papers delivered. Room not refreshed at the start of day 2.

A shame as the place really has potential.

4 star prices but without value for money.

Have been to hotel on a number of occasions to use the spa. Over the last few years Marston Hotels and now Q Hotels have taken over. The standards have dropped considerably. The main areas were shabby - carpets were filthy and overall the hotel needed a good clean! The staff in the restaurant looked sullen and kept us waiting for the wine (which arrived after we'd already eaten the starter) and the overall service was poor. Disappointed as we had booked this as a mini break without the kids and even though the spa treatments were lovely, we were under the impression that the hotel was neglected and in need of a revamp. Disappointed and will not stay again.

After reading the other reviews, i emailed the hotel with my concerns and they assured me that these problems had all been addressed. This was a special birthday weekend and the staff worked really hard to make it special for us. They are just massively under resourced and there appears to be little process in place. The food is great (altho menu didn't change or have specials), the restaurant service was really friendly, but like headless chickens (chipped glasses, missing cutlery, lost table bookings, bread but no butter - complete lack of attention to detail). Breakfast waiting 30 mins for coffee and toast and hot buffet kept running out and you had to chase for refilling bacon etc. We had the Wensleydale Suite Room 315 - beautiful, well worth the money (if they upgrade the tv's to work and be modern). Housekeeping is obviously very under staffed as was 4 o'clock before room was serviced and then glasses weren't washed etc.
I have reported all the above to them on check-out as well as filled in their customer survey emailed after visit, still not heard anything from them since 4th May.
Hotel is full of potential, but beware of the above!

We booked this hotel to celebrate our wedding anniversary at £121,00 bed and breakfast in superior double room, I phoned the hotel in advance to ask if they catered for vegetarians and to see f I could have a prawn salad for my main course. I was told this would not be a problem. On arrival we were told our room was not ready but we could sit and have a drink while we waited.. 45 mins later I returned to reception to be told room would be another 15 mins. This meant we could not use the leisure facilities or use our tab at the bar as we did not have a room number. Twenty minutes later I was informed room was ready. On entering the room we were faced with twin beds. Having booked and paid for a double (also being wedding anniversary) I once again trecked back to reception to complain. Reception told me the room could be made into a bouble and they would send someone up. The maids came in and said it was ok the beds zipped together. This meant there was still a join between the two twins. We decided we could not be bothered to complain again and got ready for dinner. The menu states if you have any dietary requirements they will be happy to oblige. I asked the waiter if I could have a prawn salad and he said that should not be a problem. The waiter came straight back and said there were no prawns left. There was absolutely nothing on the menu that I could eat as a vegetarian. On the starters there was a vegetarian roasted vegetable starter that I did not like he sound of. The waiter asked if I would like this as my main course. I said no can I just have a plain salad of lettuce, cucumber, tomatoe, coleslaw etc. He said that would be fine. I joked with my husband saying I hope this is the biggest salad I have ever seen as it was now 9.00 pm and I had only had melon to start. When it came I could have cried - it was the roasted veg salad which was the starter I had declined. There was no salad only water cress with cold roasted cherry tomatoes with some awful potatoe salad on top. I could not eat this at all. Mind if you eat meat my husband said the lamb was lovely. BUT there was a £3.00 supplement on the lamb dish for some reason. As I was still hungry I had the cheese board at £5.00 BUT there was also a £3.00 supplement on this. A bottle of white wine was 20.00. Well I could still go on as there were a few other minor problems. At £210.00 for this stay I would say hotel needs to up its standards significantly. On checking out party of 8 in front of me had been over charged £185.00 too much on their bill and another couple who had stayed at this chain of hotels in Glasgow were there on a free night to compensate for the Glasgow hotel. This was a very dissapointing anniversary present We will never go back. Couple from Newcastle 05/05/2008