We stayed here in April at the beginning of the season- we were actually the first guests. However the hotel was not ready, they were still cleaning, doing maintenance work - we could hear drilling from our room and using the only lift stopping us from using it.
We booked in 2007 and were given a "special offer" of paying 2007 and being given an upgrade if room available. We were shown to our room which was OK, not great and faced the busy road. Had a balcony but did not use it as felt very overlooked as by road and there was still work going on outside hotel to get it ready for the season- even though paying guests were already staying there. My husband asked if we had been upgraded which apparently they had (no one mentioned the upgrade at check in)- all I can say is I would have hated to see the original room as this was not that big and very poor value for money.
We tried to get dinner at the restaurant on the first night but the menu was not ready. We received a phone call in our room from the chef who apologised that the menu was not ready but he could read out the menu to us! Not very professional and how long does it take to print out a menu??? The following day we asked the Executive Housekeeper for a menu and he said it was not ready but he would bring it to our room. Later he said it was ready and he would deliver a copy. But this never arrived nor did the cocktails he promised to deliver to our room so we could watch the sunset whilst having a drink.
Breakfast was the highlight but on the first morning we turned up at 9am and nothing was ready . The OJ and coffees were nice as were the prepared to order items- especially the pancakes- from the menu but nothing was cleared when it was finished and half the dishes did not have spoons to serve from and we were the only ones in the bar and there were 2 members of staff there.
The pool was nice if a little cold in April. None of the surprises that are mentioned on the website were delivered- on one day we were given a glass of water! The staff seemed happier to chat amongst themselves.
We went for privacy and to relax but found it difficult to relax with the executive housekeeper constantly asking us what we were doing everytime we saw him and we just wanted to chill by the pool. At the same time he offered no useful advice!!He saw us go down for breakfast and when we got back the room had not been tidied and instead he called us 10 minutes after we returned to see if we wanted it tidied.... it seemed very illogical considering that we were one of 2 rooms occupied at the time.
Overall it was not worth the money. The service was not very good- reception were friendly but the staff were not really sure on what they needed to do, the hotel was a trek from town without a car, the restaurant was not available, they were not ready for the season. On the plus side the champagne breakfast was nice and it was served quite late. There was a good bathroom in the room as well.
I would not recommend this hotel to anyone- there are better properties on the island.





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Location (e.g., convenience, views)
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