Rooms are fairly spacious, both basic and suite. The suite is almost twice the size of the normal room. Furnishing is very basic for a suite: a fairly comfortable bed, a wardrobe, 2 TVs, a desk/dresser, a sofa and a small dining table (for 2). The toilet is also spacious and well equipped. It contains a bath with a hand-held shower, and a separate cabin with a wall-mounted shower. The room was slightly cold at night (we were there just before New Year’s Eve). The toilet had hot water, and at high pressure from the shower which was good.
Staff was, overall, quite friendly but at times shockingly unprofessional. The hotel management seems to be trying to provide the best service they could, but the sheer incompetence of their staff fails them miserably. Let me explain.
Our check-in took around 55 minutes in total. First, they did not have a record of the booking (made via Hotels.com) so they had to call the main office in Cairo to retrieve it. That took a good 20 minutes, but although tired we gave them the benefit of the doubt and assumed poor communication from the third-party website. We then proceeded to the room we were given to find that the view was almost entirely blocked by a couple of large bouncy castles that are stationed in the car park. We returned to ask for a different room which we were given straight away. When we got to this second room, we found other people's items (luggage, clothes, etc.)!! We returned to reception again. This time, thankfully, the employee who previously dealt with us had gone and we were met by someone who seemed more senior. He immediately apologized and upgraded our stay from a basic room to a suite. This whole process took about 50-55 minutes, which meant we missed the last teleferik ride of the day.
Check-in starts at 3, but lunch finishes at 3.30. We didn't know that in advance, so we missed lunch which was included in our booking. No worries. Dinner was buffet style with a decent selection of Egyptian and international dishes. Drinks are not included and are overpriced, as seems to be normal practice in many Egyptian hotels offering buffet. The food was overall ok. The bread in particular was very good.
Besides the hectic check-in, our stay was ruined by noise. First, the rooms are facing a busy motorway with plenty of HGVs. (There is a dedicated pedestrian bridge to get to and from the beach.) The space between hotel and beach also holds a number of stalls, restaurants, cafes, etc. All rooms being on the first floor, you are always aware of the motorway traffic in addition to the pedestrian traffic. On top of all of this, there was some construction work being carried out (apparently in the shops on the ground floor) while we were there. So we also heard the occasional electric saw and the like. So the experience is not exactly what we had in mind for a beach break in a "sea view" room. Anyway, we tried our best to channel that whole host of noise out... not successfully though. What took the biscuit is when someone started to do some construction work (heavy pounding, apparently with a chisel and hammer) right above our room at 10pm!!! Can you believe it?! Who would do that at such time in a hotel?? By that time, we were already trying to sleep. I was so tired so I repeatedly tried calling reception, but no one answered for 20 minutes or more. When I finally got through to someone, he apologized and the noise soon stopped. But not for too long, just long enough for my partner to fall asleep, and then started again 10 minutes later. At that point, I just gave up. I just turned the TV on to try to drown the hammering noise. Fortunately I was tired enough to sleep through all of this. And thankfully, we were only staying for one night. Never again. Not even if they pay us to.
Only stay here if you expect a motel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC