First of all, I cannot fault the location of the hotel. If you want a countryside escape then this is definitely the place to go. We had already spent the day driving over to Kent using the 'avoiding motorways' option on the Sat Nav so were definitely in the right frame of mind for a night in the countryside. Check in was quick and easy, we were shown to our room (in the converted stables) and then left to it. First impressions of the room are that it is very very very clean, and modestly decorated. There were a few chips to the paint here and there, but overall it would do for one night. The bathroom was also spotless. Bed was also comfy, although not a double, but two twins- which wasn't the end of the world, but not preferred.
We got there in the evening and were undecided about whether or not we would stay at the hotel for dinner, but in the end convenience won us over so we booked ourselves in for dinner at 8. The restaurant already seemed very busy when we arrived- and I have to agree to some of the points in the other reviews- it does take time to be served. The two girls serving were the same girls who were at reception when we checked in at 4pm and did seem quite over stretched. The two of them were serving tables, as well as tending to reception when people were arriving to check in late. (it was a Friday night so I guess people had driven over after work) Although there was a lot of waiting around, there was some high points and some low points to the meal- myself and my boyfriend both had the lamb- it was ok- the vegetables looked like they had seen better days though! We decided to go for puddings too- and my boyfriend had the cheesecake- which wasn't very good- and I had the Chocolate Fondant which was incredible, and helped to redeem the meal. So yummy! The house Merlot was also very good. So I would say overall it was a so so meal- very expensive though.
And so to bed! I was looking forward to a good nights sleep as the beds seemed very comfy and the countryside location would be a peaceful change to the noisy railway track that normally keeps me awake all night. But sadly the rooms are quite noisy. Our hot water tap clunked loudly whenever it was used and we could hear a TV on one side and someone snoring on the other.
Breakfast in the morning was Amazing! VERY good indeed. One of the best fry-ups we'd had in a long time. Breakfast was a quicker affair than dinner the night before so very happy.
So overall some high points and some low points to our stay.
I wouldn't say the place was terrible as some people have been saying- but there are points that could be improved. For our £40 deal we can't complain too much- but I definitely wouldn't of been very impressed if i had paid the listed over £100 for a night!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 May 2012
Thank you for your review. We are very sorry that you
Report response as inappropriate
did not entirely enjoy your stay although delighted
that there were some highlights for you.
As we (all of our team and my wife and I) read the reviews
posted that are not entirely complimentary we can't help
thinking that prior negative reviews can tend to influence
new visitors to our hotel biasly. Perhaps it's possible to
even say that any hotel which is the subject of the historical negative
reviews, can be on the "back foot" before
even welcoming new guests as they may be
"looking" for faults, previously mentioned on-line?? For sure they
feel inclined to compare their experience to the those
of prior reviewers, both positive and negative but this
should not influence the enjoyment all guests can take
from a stay with us.
In context, if our faults in this case are limited to a chip on the
paintwork and the fact that our staff work hard and
long hours then that's just fine with us! No client has ever to endure
unreasonable waiting times to be checked in (we escort guests
personally to their rooms as we did for this reviewer) and nor do our dining guests
"suffer" as a result of our multi tasking approach to Customer service.
Our restaurant tables are offered for one sitting only and
we don't "turn" tables or rush our guests through. The whole
vibe is supposed to be relaxed but convivial.... We encourage our guests to
take advantage of the relaxed but efficient approach and
enjoy a leisurely meal. Unlike many places we also enjoy engaging in conversation
with our guests too when time allows us to do so.
Maybe chef Val's own baked vanilla seed cheesecake isn't for everyone
but he's now in the recovery room of our local casualty department having
hit the floor when hearing of the disappointment with his much beloved cheesecake!!
(He bakes it him, and bless him,he's a little sensitive about his "art")
As I've previously mentioned we love to hear the feedback on all
points but negative feedback has far more "currency" to us when reported
in person rather than anonymously online. Had we known of your
disappointment at the time then commensurate compensation
would have been extended to the reviewer.
Our a la carte menu is priced from £22 per person for three courses which can only
be considered "very expensive" if being compared to
casual food operations in the American genre, if you know what I mean!
We do also offer a snack menu which has a varied offering of
dishes around the £7-£8 mark.
We really do aim to offer true value for money in an overall sense.
And our limited £40 offer for a double room with breakfast surely delivers on this count!?
How can it not?!
Throughout the year and at the time of this stay we
are lucky enough to welcome around 250 guests each
week. A very tiny proportion of these guests are inclined
to write a review whether complimentary or critical. A much bigger
proportion are inclined to return and do. Thats our yardstick,
old fashioned it may be!!
We are now growing used to more complimentary reviews and
I am minded to state that these reviews are solid
fuel to me and my staff who always try to do the best
for our customers! Negative ones inspire us to do better too.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC