Decided to stay here since we were leaving on an early flight the day after.
We arrived to the nearby station, and called them 5 minutes before arriving, told them we will be there in 5 minutes. The reply was :-You have to be in the station before calling. Fair enough I thought, and called 5 minutes later. I got the reply, the driver was then at the airport and can pick you up in 20 minutes. Nicely the girl called back within 5 minutes, saying they would pick us up, but we had to go first to the airport, then back. After about 30 minutes of sightseeing of airport (and picking up alot of annoyed clients which said they waited for more than an hour) we arrived.
When checking in, I showed my BW Diamond card, and the teen in the front desk said - Ok, we will probably have to upgrade you to a deluxe room.. Nothing else. I asked for the restaurant voucher as usually provided, and were replied with - "ok, I guess I will give you one".. In the lobby bar beside the reception, I saw a woman struggling to get an order of water, which took about 10 minutes, meanwhile, the lady bartender was sighing in the bar.. When trying to use my 100 SEK voucher at the hotel bar for some orange juice, the most booring 60+ woman (who probably had been tired of her job for years) directly said in an insulting tone:
-If you are planning on buying alcoholic beverages you cannot.
I told her nicely that I was planning on buying orange juice, she put up an insulting laugh at me, saying :
-huh, you know this is for food.. she turned away and said.. wait here, I will go for a sec.
She went away about 10 minutes, then came back.. I don't know, but I got the feeling she went away for a smoke.. She came back, with an even more boring look, saying:
-Ok, what do you want, even more rude..
In a nice tone, I told her "Orange juice". She filled a glass of OJ, then once again in a rude tone said:
- I will not give you any change to this voucher, so if there is nothing else..
I replied, no worries, keep the 80 SEK as a tip, as you are worth it (also being upset and insulting)..
What a "sh***y" personal skill.. I saw people going to the bar all night, being insulted by this lady.. sure, one might have her/his bad days, but being rude and insulting to customers is really below any expectations you may have from a hotel.
We watched Sweden's last game (sad to say they were put out of the EM 2012), which was played in a conference room near the lobby, then went to our room. I've only seen a room in a swedish hotel like this since I stayed in a low-life hotel/hostel in Oskarshamn, Sweden ( a small community which is mainly known because of it's nuclear powerplant).. Plastic floors, that smell of something strange, things hanging 30 degrees, not 90. Hairs in sink, when arriving.. Asking yourself, did they actually clean the room after last guest? Since after watching the game, we only had 5 hours until our flight, we didn't bother about complaining but stayed in the too far soft beds.. I don't mind soft beds, but woke up with a back pain..
We stayed here in a hot june day, and the radiators were turned to max, with no possibility to turn them down. If we stayed in a deluxe room, I wouldn't like to see the regular ones.
Would still like to say, breakfast was totally ok, and already served at 04:00 ! So, skip going to the lobby bar, actually sleeping there, and think about just paying for a breakfast !
Since we knew we would just be staying for a couple of hours, we choosed between this hotel and Park Inn as they had the same service, for the same price this day. Would we have known the quality of this hotel, we would have choosen Park Inn.
Not sure, but I am not counting on that they have any..
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC