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Stayed at many resorts in Playa del Carmen, some resorts have great service, some good, a few bad. This resort has NO SERVICE. Claim that they are a 5 star resort is a joke. The rooms look nice, but...more
Where do I start? This place is fabulous. From the time we arrived till the time we left it was nothing but FANTASTIC..... The arrival ~ We got to the airport fairly early around 10:30am &...more
We stayed at the Quetzel for 7 nights and had a wonderful time! Food was great - beach was clean - room was excellent. Never had issues with poor service or any type of sand bugs as others have...more
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