Traveled with friends who are Starwood, 4 Star Elite owners, as are we.to Harborside. I HAVE NEVER BEEN SO DISAPPOINTED with a Starwood property as I was with Harborside.
To start with we were assigned a street level two bedroom lock-off, on the busiest location on the property (EVERYONE walked by our patio and all the shuttles drove by day and evening). Not the way we have been treated as Starwood 4 Star Elite at other resorts. We asked to be moved and were tod that it would cost $96. Asked to speak with the Manager and were told he would call back, Manager didn't call after 3 days so we called back and it took another full day for a return call, at which point we were 2/3 through our stay. PATHETIC!!!
The property is definitely showing it's age and signs of wear. The units are scheduled to be refurbished, which can't happen too soon.
Service was pathetic, e.g. we had no shampoo, or conditioner when we checked in, so I went to the front desk and was told... more