My wife and I booked this Maple Leaf Square condo for a holiday from Sept 13 - 30 to celebrate our 10th anniversary and visit our family in Toronto. We are from Australia.
We booked with Frank Sarantoulias (property manager) the Penthouse condo on the 50th floor 6 months prior to arrival. On arrival, with no previous notification (despite emails being written back an forth on a regular basis), Frank told us that the Penthouse was under renovations by the owner and we were given a condo on the 29th floor instead. We received no compensation as Frank insisted rates for 50th and 29th floor are identical. This was highly disappointing and hardly believable but we had no energy to debate this after a 30 hour journey.
To make matters worse, Frank said that our condo (the 29th floor one) is in the midst of being sold by the owner and because of this, there will be showings of the apartment while we were staying there. Once again, none of this was mentioned prior to our... more