We were received by an employee of Vive Unique who did not know how to answer any of our questions (about heating, the coffe maker, the sofa in the extra bedroom and so on). The funniest thing is that after each question she did not know how to answer, she asked us "any other questions?"
We asked to leave the apartment a few hours after scheduled because of the depature time of our plane. No negotiation was allowed and two of us had to stay in Heathrow for hours.
Two days before we left a very unstable shelf in the main bedroom fell on one of us almost hurting him. Two or three things were partially broken. Vive Unique charged us in 180 Pounds with no previous warning. more