We really enjoyed our stay at End Cottage. It is a lovely location and a lovely cottage. We experienced a few problems with the cottage though. The cottage wasn't that clean (lots of cobwebs and dust), but I wouldn't say it was dirty or we wouldn't have stayed. Some of the listed amenities were missing or not working correctly. After contacting Sykes Cottages (booking agent), the owner was very apologetic and offered a partial refund, we received reassurance that the issues would be resolved for future guests.
However, I would NOT recommend booking through Sykes Cottages. After the owner agreed to give a partial refund we received terrible service from Sykes Cottages. They took the amount from my account instead of refunding it, causing me to incur overdraft charges. I also had phone charges from ringing my bank to find out what had happened and then phone costs of ringing Sykes Cottages. They were VERY unhelpful!! They then told me that they couldn't put the money directly back... more