We had a really lovely holiday. The house and garden and the Port Eynon location are absolutely lovely and just what we wanted. We were however disappointed with Gower Getaways.
We called halfway through the holiday to report some issues and were less than impressed with the response. There was no attempt to rectify issues whilst we were there, even though we were there for 2 weeks!
Broken i pod station
Broken Vacuum cleaner
No option of a cottage clean and replacement towels halfway through the holiday even though we have paid full price for the 2 weeks and especially as we have no vacuum cleaner.
Poor information at the start of the holiday. We were told the property had no postcode! so we could not order a supermarket delivery. When we got to the cottage the details were actually in the information book.
We complained at the office as we dropped off the key and wrote an email. The response was pretty much 'sorry... more