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The apartment itself is great and if I were just rating the apartment I would definitely award it full marks, the design is fun and very impressive. It is in a really central location and we could easily walk to most of the main attractions. The apartment is on the fourth floor and the stairs are very steep and narrow so would not be suitable for anyone with mobility issues. We booked through Direct Stay and unfortunately the booking process was very frustrating. It takes days for them to reply to emails which is not good if you have booked accommodation fairly last minute. We constantly had to chase them for a reply and for a confirmation that they had received our payment; we paid our security deposit electronically which we were informed would be refunded within 24 hours of checking out, however we had to chase the refund which actually took a week. We would definitely recommend the apartment but I would probably not book again with this company. more
Thanks for the review. We are sorry for the miscommunication and have fixed the issue. It will not happen again! Hope to be at your service next time. moreReport response as inappropriate