When we arrived into Queenstown we called the house manager (as arranged) and were told how to get into the property - all very easy. On arriving we found the home to be entirely clean and tidy, and helpfully stocked with the basics (milk, teas, coffees, oil etc) and a good bottle of sparkling white. All mod cons were there, with nothing lacking in terms of being able to cook, BBQ etc.
I'd stayed in Queenstown a few times before and so knew to expect some great views, but those from the living areas were even more amazing then I had expected. My friends (who had never been to Queenstown) were also utterly impressed, both with the views and the luxurious standard of the accommodation (3 spacious bathrooms and bedrooms as well as the very comfortable kitchen/diner and separate lounge).
This is a first class property, which I would definitely rent again. The photos on their website truly do not do the place justice.