This was the first time we rented an apartment, we contacted Aracely and reserved with 50% of the price paying via paypal. The other 50% was payed to the local person (Gloria) in charge of giving us the keys and introducing us to the facilities.
Gloria also gave us several VERY useful recommendations: where to shop, what "deals" to avoid from street vendors. Where the main places/stores/agencies are located. The building, who to contact to do the laundry, the swimming pool, well.. everything. We has not had to call her for anything else as everything was working as expected. We visited them in the walled city because we were walking the walled city at random and found her store there. The last day she cam to pickup the keys and check the state of the appartment and that's it. Oh: a 100us deposit was required to start using the apt and the 100us were returned to us at the last day.
I DO recommend this vacation rental apt.. 100% trusteable indeed! And the building is... more