Insotel Fenicia Prestige Suites & Spa enjoys a privileged setting in Ibiza’s most prestigious touristic area. Ideal getaway for those who are looking for peace and quiet. Luxury cuisine at the Fenicia Buffet Restaurant and 3 à la carte restaurants: Gourmet Restaurant La Vinoteca, Monsoon Oriental Restaurant, Tanit Bistro & Bar. Exclusive bars and...
Tripadvisor Traveller Rating:
Value
Rooms
Cleanliness
Service
Excellent
888
Very Good
321
Average
113
Poor
39
Terrible
33
true
Recent Reviews:
andyboywales
Cardiff, United Kingdom
Trip type:
Couples
Insotel Fenicia Prestige Suites - a return visit
30 Oct 2023
A return visit to this hotel, this time on a full board basis, with access to the spa included.
Firstly, the standards at the hotel remain just as good as...
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A return visit to this hotel, this time on a full board basis, with access to the spa included.
Firstly, the standards at the hotel remain just as good as on my first visit two years ago - the hotel is spotless, well maintained and customer service standards are excellent - the hotel director was visible every evening in the restaurant. The service team in the restaurant are great - friendly, welcoming and engaging. Jorge at reception was lovely too - always smiling and friendly.
We requested and were allocated the same room as last time - it all just looks brand new still, so clearly at the end of season or when necessary, the rooms are repainted and refreshed. The bed is very comfortable, there's a pillow menu, and I slept brilliantly all week. There are new toiletries in the shower and at the sink which smell beautiful, a nice new addition.
I never had an issue getting a sun bed, and as others have mentioned, the life guard ran to help with umbrellas and was very sociable.
Just one big issue this stay, and it was the food. I was only B&B last time, this trip I was half board. The variety of food available in the evenings wasn't great, and we ended up going out for dinner on two evenings. Odd things were available - hash browns for dinner three times? Duck breasts and turkey steaks put out three nights in a row as well, which worried me that potentially the same duck and turkey was put out three consecutive nights as it hadn't been used up. I tried the turkey the first night it was offered and it was fatty, with a bone in it, so clearly not a great cut of meat. It felt like as the hotel was closing for the season in three week's time, that they were emptying the freezers and putting out whatever needed be used up. The food was never that warm either unfortunately, at dinner or at breakfast, although the choice of food available at breakfast was more extensive than in the evening. A point to note, anyone with a nut allergy should be careful as nothing was labelled as containing nuts, and they were all over the charcuterie section and in some desserts.
One piece of advice, as mentioned by another traveller too - as the hotel is alongside a river, pack some mosquito repellent. I don't usually get bitten, but was seven times during that week.
Overall I had another great stay at the hotel, and will return again, but only on a B&B basis as the variety, frequency of repeat & temperature of the food particularly at dinner was disappointing.
Manager Responsable, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review
Dear andyboywales, We greatly appreciate you choosing to visit Insotel Fenicia Prestige. Your comments and suggestions are highly valued. We are excited about the possibility of welcoming you again and extending a warm greeting.
Best regards, Coordinador de Calidad y Sostenibilidad
The hotel's public areas are beautifully and sympathetically decorated, and we enjoyed the comfort they offered. However, that was it. I have been quite picky as this is supposed to...
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The hotel's public areas are beautifully and sympathetically decorated, and we enjoyed the comfort they offered. However, that was it. I have been quite picky as this is supposed to be a 5* hotel, not cheap, and so certain standards should be there, but they weren't. It was 3-4* at best. The bathroom: Shower grouting was dirty. There was no grab rail in the shower and the shower tray was slippy and had a big soft dent in the middle, that sunk every time you got in. No nail kit/cotton wool/shower cap etc., it's as if they had stripped the room back to basics. The toilet paper was the cheapest and hardest you can find. The marble sink unit has major cracks in it and they were very sharp - you had to be careful. The toilet seat was loose and no towel by the bidet all week. The bedroom: The robe and slippers were good, but where were all the other 5* finishing touches? Everyday we had to ask for milk/cream, for the tea/coffee, but it only came once, so we couldn't drink it. Despite the hotel saying their water was not drinkable, they did not provide drinking water, a basic requirement for living! You could buy a 0.5l bottle for 5+ euro's. The food: This was a big disappointment. Despite not being made aware, none of the other hotel's restaurants were open. It was buffet or nothing. The food was consistently cold, bland and uninspiring. The same cook-to-order meat every night, no steak, no lamb, but lots of chicken legs and burgers! It was Spanish Day when we were there, but not even a whiff of Paella or other national dishes. The cold desserts weren't refrigerated, the ice cream was so hard, it had completely crystallised. For a 5* hotel, the mayo/ketchup etc was in big catering boxes, not very classy at all. The floor was so slippy, dangerously so, and we saw children fall and ladies slip. As the hotel was making you "dress" for dinner, ladies with heels were at a disadvantage as they had to totter very carefully to and from the buffet. Didn't see the point in the dress code for a buffet when the hotel was so quiet. Again, basic water with your meal was charged for. The pool area: This was a lovely relaxing environment, and the attentive pool-man, is a credit to the hotel. It was immaculate. A shame the same could not be said about the pool bar. A very quiet and extremely overpriced area, with surly bar staff. An area we chose to avoid. There is so much more I could write, such as the beautiful spa, which, even as a hotel guests you had to pay to go in! The hotel was very, very clean. However, after all this, the most disappointing part for us was that the hotel bedroom wardrobe fell off it's rollers and on top of me. To try and avoid the thousands of pounds worth of damage it would have caused if I left it to fall, so I tried to hold it. I only hurt my wrist, nothing major. However, the hotel chose to ignore it. No apology, no visit from management to check I was ok. Nothing. I complained at reception, again, no apology. However, pushed under our door a couple of days later was a voucher to go into the spa. No treatments, just to go in. I have never felt so insulted. All I can say is be careful, because if anything happens, they don't care and you won't get an apology, nor a thank you for saving their bedroom.
Manager Responsable, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review
Greetings DAJ001, We appreciate your recent visit to Insotel Fenicia Prestige and the honesty in expressing your opinion. We regret not meeting your expectations, but we value your feedback, which will be crucial for our ongoing effort to improve. We will take into consideration your comments in our continuous improvement process, with the aim of providing a service that meets your expectations.
Sincerely, Coordinador de Calidad y Sostenibilidad
Great location, very friendly and attentive staff. Lovely decor and furnishings. Very relaxing break. Incredible views and spacious suites. Service was great from all staff, nothing too much trouble. Spotlessly...
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Great location, very friendly and attentive staff. Lovely decor and furnishings. Very relaxing break. Incredible views and spacious suites. Service was great from all staff, nothing too much trouble. Spotlessly clean throughout.
Manager Responsable, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review
Dear Stuart D, We greatly appreciate you choosing to visit Insotel Fenicia Prestige. Your comments and suggestions are highly valued. We are excited about the possibility of welcoming you again and extending a warm greeting.
Best regards, Coordinador de Calidad y Sostenibilidad
Lovely hotel, lovely staff made a memorable holiday
20 Oct 2023
Spacious, very clean hotel throughout. Staff at Reception, Maria and delightful bellboy Jorge were so helpful, I enjoyed talking to them. My daughter was not well during stay and they...
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Spacious, very clean hotel throughout. Staff at Reception, Maria and delightful bellboy Jorge were so helpful, I enjoyed talking to them. My daughter was not well during stay and they were very kind. Very impressive entrance and foyer now needing an updating after the major renovation in 2006. Been visiting Ibiza since 1988 staying at various hotels and have seen the major changes & massive investment in Santa Eulalia’s promenade hotels, now very high end. Very spacious pool well laid out with every comfort. Our room had a lovely view over the pool and towards the sea, kept very clean by the room maids, spacious and comfortable. The only down sides was the trip hazard sliding mats in our room which we removed to under the beds. I have to be very careful not to fall due to arthritis & osteoporosis and the mats were a problem. Shower safety mats should be standard but we did have to wait for one to come available. Staff at breakfast very attentive & pleasant except the surly chef who was positively unfriendly. We didn’t have evening dinner at the hotel as we enjoy using the lovely restaurants in the town. Also the breakfast buffet was dissapointing and some of the food did not look fresh, so avoided. However taking everything into consideration, I would recommend a stay at the Fenecia, but it’s not a 5 star, 4 star more like. A lovely position, very nice walk into town, quiet, very clean, super staff, comfortable spacious bedrooms, what’s not to like?
Manager Responsable, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review
Dear Guest,
Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this glowing comment about your stay with us!
We are glad to see that you enjoyed your holiday with us! Our personnel are always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have an enjoyable time.
We hope to see you next year for another great time!
Great hotel, friendly staff, excellent breakfast and room was keep super clean and tidy. The pool area was large and well attended.
The pool bar was more expensive than necessary...
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Great hotel, friendly staff, excellent breakfast and room was keep super clean and tidy. The pool area was large and well attended.
The pool bar was more expensive than necessary imo and 2 restaurants were closed for refurbishment- we felt we should have been informed of this when booking but as we prefer to visit local restaurants and therefore not full board it didn’t impact on our stay.
Manager Responsable, General Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review
Dear Guest,
We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience, especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team.
We hope to have the opportunity to welcome you back in the future.