Don’t stay at this hotel if you are expecting any benefits from being a Marriott Rewards Member except for earning points on your stay. You will not be upgraded even if rooms are available. Standqrd rooms are quite small so if you want more space pay th money and book the rooms. There is something amiss within the coordination of Deaign Hotels and Marriott Rewards. Just keep your expectations in check when you stay at these hotels.
Dear 192pennym,
Thank you for choosing New Hotel during both of your stays in Athens as well as taking the time to share your experience. We would like to clarify our team always acknowledges our Marriott guests especially with a Titanium status as yours, therefore we were happy to offer the agreed as per Marriott and Design hotels special partnership privileges that include a homemade amenity, welcome card as well as complimentary bottle of water and free high-speed Wi-Fi.
Our team was also more than happy to offer a room upgrade for both of your stays even when our hotel was almost 100% occupancy. On your first stay the upgraded room was available during your check in thus we proceeded immediately, on your second stay our team informed you as soon as an upgraded room was available via an email and per your Marriott case, and it seemed that you did not wish to change at that time thus we respected your decision. Please kindly note that New Hotel is a proud member of the Design hotel family property with a limited participation to the Marriott Bonvoy program. We do understand that some privileges vary among Marriott properties, and we always try to explain this to our valued Marriott guests. Nonetheless all details of your privileges are clearly stated on your reservation form sent by the marriott.com website.
Your feedback is appreciated to us, and we deeply regret that your stay did not meet your expectations.
We value your loyalty as a Marriott member, and it is always our utmost priority to deliver exceptional service.
Once again, thank you for sharing your feedback, and we look forward to hearing from you soon.
Happy Travels
Natasa Papaefstathiou