Agia Pelagia, Crete 71 500, Greece (Formerly Sea Side Resort and Spa)
3,255 Reviews
Ranked #5 of 27
hotels in Agia Pelagia
Best of the best 2024
Sea Side Resort & Spa is amongst the best that Crete has to offer. The resort is situated at the top of a hill in Mononaftis bay in the quiet area of Agia Pelagia. You can find us in a serene oasis with panoramic views just 22 km away of Heraklion airport and 28 km away of Heraklion city center. Our 248 rooms and suites with breathtaking views are...
Tripadvisor Traveller Rating:
Value
Rooms
Cleanliness
Service
Excellent
1880
Very Good
869
Average
297
Poor
128
Terrible
81
true
Recent Reviews:
Debbie-Lee P
Trip type:
Family
The BEST resort in Crete
3 Mar 2024
This resort was the most relaxing, family orientated, excellent staff, singing waitresses experience we’ve ever had. Just found the QR code on a leaflet we were given …. We’d love,...
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This resort was the most relaxing, family orientated, excellent staff, singing waitresses experience we’ve ever had. Just found the QR code on a leaflet we were given …. We’d love, live, love to go again and hope Stella the waitress is still there - she was the singer!!!!
Relaxing trip, disappointing that all inclusive was not all inclusive.
Also we had someone outside on our private seat area there is no one around to help and by time...
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Relaxing trip, disappointing that all inclusive was not all inclusive. Also we had someone outside on our private seat area there is no one around to help and by time you ring they are gone. Appreciated getting sandwiches when we checked in due to late arrival.
What an incredible hotel, not only is it the amazing views and outstanding quality of this hotel that makes it marvelous, but also the incredible customer service from all of...
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What an incredible hotel, not only is it the amazing views and outstanding quality of this hotel that makes it marvelous, but also the incredible customer service from all of the staff, always attentive, polite and nothing is any trouble. We also informed the hotel we was celebrating an occasion and was greeted with a complimentary bottle of wine in our room. The food is also incredible, there is not one bad word I can say about this place. It truly is fabulous. Thank you for a great stay. We will be back ❤️
George Baradakis, Ιδιοκτήτης at Seaside A Lifestyle Resort - Adults Only, responded to this review
Dear Mrs.Jemma,
We are truly delighted to receive such a heartfelt and positive review from you. Thank you for taking the time to share your experience with us.
It is immensely gratifying to learn that you found our hotel marvelous and that you were captivated by the amazing views and the outstanding quality of our establishment. We take great pride in providing exceptional customer service, and your kind words about our attentive and polite staff mean a lot to us. Ensuring that your stay is comfortable and memorable is our top priority, and we are thrilled to know that we met your expectations.
We are also glad to have been a part of your special occasion, and it warms our hearts to hear that the complimentary bottle of wine added to your celebration. We always strive to make our guests' moments even more memorable.
Your praise for our culinary offerings is greatly appreciated. Our team of talented chefs works diligently to craft delightful dishes, and it's wonderful to know that you enjoyed the food during your stay.
We are genuinely grateful for your kind words and look forward to welcoming you back.
Thank you once more for choosing our hotel and for your glowing review.
Beautiful resort and fabulous location but we were very disappointed with our overall experience and the customer service. Furthermore, trying to recify the issues we had has also been very...
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Beautiful resort and fabulous location but we were very disappointed with our overall experience and the customer service. Furthermore, trying to recify the issues we had has also been very unsatisfactory. We will not be recommending to friends or family.
George Baradakis, Ιδιοκτήτης at Seaside A Lifestyle Resort - Adults Only, responded to this review
Dear valuable guest,
Greetings from Seaside A lifestyle Resort.
We genuinely appreciate your comments and value your input. We're delighted to hear that you found our resort to be beautiful and enjoyed its fabulous location.
We are deeply concerned to learn that your overall experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay. Please know that it is our utmost priority to ensure every guest has a memorable and comfortable stay with us.Constructive comments about guests’ stay are always most welcome and help us to improve. On the occasion where we fail, we are always very keen learn by them.
We look forward to the possibility of welcoming you again in the future and ensuring that your next stay is nothing less than exceptional.
My partner & I have just returned from a 10 night stay at this amazing hotel. This was our 2nd visit and thinking as you do, this won't be as...
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My partner & I have just returned from a 10 night stay at this amazing hotel. This was our 2nd visit and thinking as you do, this won't be as good as last year, HOW WRONG WE WERE! I think it was even better. From the moment we arrived we were greeted by friendly staff who made us feel very welcome, Tito and Manos on reception. As lunch service was just finishing we left our bags at reception and headed for the restaurant where we were met by Mara & Evita who are two of the happiest people you will ever meet. The choice of food is vast and whether you want a salad, grilled fish, chicken or some veg or Homemade Pizza ( a shout out to the pizza chef, fresh delicious pizza every day) Pastas, Casseroles, traditional dishes, chips, rice, you name it they had it. Cant forget puddings, so many! The resort itself is quite hilly with lots of steps so golf buggy's are the way to travel, you can ring from your room to be collected. I like to keep active so chose the stairs. Our Initial room allocation was not the one we wanted but had amazing Sea Views (Room 531), after having a conversation with reception we were moved to the room we wanted (43) this had a private sharing pool between about 10 rooms and great sea views, they did everything they could to make us happy. There are 2 communal pools with bars and also rooms with private pools. The nearest bar to us was manned by Poppy & Dimitri, they again were always smiling and made us laugh when ordering our drinks, they work incredibly hard. There is also another bar with outside seating area for the evening entertainment which was pretty good. I can't recommend this hotel enough, it is one of the most amazing places we have both stayed in and hope to return again next year.
George Baradakis, Ιδιοκτήτης at Seaside A Lifestyle Resort - Adults Only, responded to this review
Dear valuable guest,
Thank you so much for sharing your wonderful experience at our Resort. We were truly delighted to read your feedback and learn that your second visit surpassed your expectations.
We are thrilled to hear that our friendly staff made you feel welcome and took excellent care of you throughout your stay. It's a point of pride for us that our team goes above and beyond to ensure our guests have a memorable experience.
Your description of the dining options at our resort paints a vivid picture of the culinary delights we offer. We are delighted that you enjoyed the variety and quality of our food, especially the fresh and delicious pizza – we'll certainly pass on your praise to our talented pizza chef.
It's great to hear that you appreciated the stunning views from your room and that our reception staff worked with you to ensure you had the room that met your preferences. Our team strives to accommodate our guests to the best of our abilities, and your feedback encourages us to continue providing exceptional service.
Your mention of the hilly terrain and golf buggies as a means of transport is helpful for future guests. We appreciate that you enjoyed the extra exercise by taking the stairs.
We are honored that you consider our hotel to be one of the most amazing places you've ever stayed, and we can't wait to welcome you back for your next visit. Your support and loyalty are greatly appreciated.
Thank you once again for choosing our hotel, and we look forward to making your next stay even more memorable.