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Grecotel Marine Palace & Aqua Park: Panormos, Crete 74057, Greece

Photo of Grecotel Marine Palace & Aqua Park

1,273 Reviews

Ranked #4 of 12 hotels in Panormos

Marine Palace is built like a seaside Greek village with its neighborhoods and herb-flower gardens. Dream of village life, sea caves & pirates, children having fun, a Plateia, cinema, folk music and mountain food. Gigantic pottery jars remind of olive oil and olives production; all part of your menus. Great choice of new family accommodation.

Tripadvisor Traveller Rating:

Value

Rooms

Cleanliness

Service

Excellent

701

Very Good

344

Average

147

Poor

Terrible

Recent Reviews:

Maxine G

Trip type:

Family

Grecotel Marine Palace and Aqua Park

19 Nov 2023

Really great hotel. Ideal if staying with children. The accommodation is in very good condition and well designed.

I liked the amount and variety of restaurants although the main restaurant was the preferred choice for my 8 year old son who didn't want to be waiting for his meals! The choice of food was varied each day with plenty of choice.

The snack bars were also favoured during the day as you could grab a snack on the go.

The Aqua Park was amazing and we visited everyday during our stay. The water was not cold as other reviews suggest. Obviously it was not heated but when the weather is hot and you are continously on the slides the water is a comfortable tenperature.

The staff were all great across the hotel and any issues were resolved quickly. The day that I arrived, the mixer on the shower was broken and the maintenance person came and changed it within 10 mins.

There was also the opportunity to play table tennis, use gym equipment, play tennis, basketball and volley ball. My son played football on the tennis court in the evenings with number of other children staying at the hotel. They thoroughly enjoyed their competitive matches!

I would definitely recommend this hotel if you are visiting with children who want to be entertained throughout the day. The hotel, particularly the aqua park was a huge hit with my son snd I even managed to sit back and read a book throughout the day.

GEORGIOS KOTSIFIS, General Manager at Grecotel Marine Palace & Aqua Park, responded to this review

Dear Maxine G.,

We would like to thank you for taking the time to write a review in TripAdvisor regarding your stay in our hotel.
We are very pleased to read that we have exceeded your expectations and rest assured that all our efforts are towards improving our services and exceeding the needs and wishes of our guests’ day by day. Your positive comments give strength to all the personnel to continue with enthusiasm their target in achieving personalized services.
We look forward to welcoming you in the future again in Grecotel Marine Palace & Aqua Park hotel!

With very kind regards,

George Kotsifis
General Manager

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George A

Trip type:

Family

Very relaxing holliday

3 Nov 2023

Very frendly staff, very good food and services, nice room, clean and cosy. The resort has all the facilites you can think of. Every thing is very well organised. We... more »

garyo379

Royston, United Kingdom

Trip type:

Family

OK, but not the 5* it claims

3 Nov 2023

I'll try to give a balanced view of our half term week at the Marine Palace. Don't get me wrong, we had a great holiday, but for the money we... more »

I'll try to give a balanced view of our half term week at the Marine Palace. Don't get me wrong, we had a great holiday, but for the money we paid, we expected better.

What was good:
-Generally friendly staff
-Pizzas were amazing
-Decent quality of food
-Can recommend the hire car service in the hotel - we had a car for the day and it was only €45 - way cheaper to visit places than paying for the official tours.
-Waterpark is great fun - lots to keep the kids busy with.
-Crepes were plentiful!!

What wasn't so good:
-We paid for the suite - so a bedroom with jacuzzi, lounge/kitchen with 2 beds for the kids. I looked a lot shabbier than the pictures on the website. It felt like it needed more furniture - lots of dead space. Balcony was never in the sun, so couldn't dry swimsuits. Room was over the road from the main hotel, which was a pain too.
-Pools were freezing, especially the one by our room.
-Reserving sunloungers was badly handled - we saw people reserve a few by the main pool in the morning, but the people went to the waterpark in the am, only going back to the main pool in the pm. Need a better system.
-Food got a bit repetitive.
-Options outside the main buffet didn't really seem appetising
-Beach area was really small and very overcrowded.
-Just didn't feel like a 5* resort, when you compare it to places in Egypt or Turkey. Not as clean, a bit tired, staff didn't seem as willing to help.

GEORGIOS KOTSIFIS, General Manager at Grecotel Marine Palace & Aqua Park, responded to this review

Dear Gary O.,

Thank you for taking the time to write a review following your stay at Grecotel Marine Palace & Aqua Park.
We are disheartened to read that you did not enjoy your time with us as much as we would have expected.
We would wish to assure you that we take on board all our guests’ feedback, both positive and negative, as such comments really do assist us in our constant aim to ensure we offer the very best in service and facilities.
Hoping to be given the opportunity to welcome you back, we wish you all the best!

With kind regards,

George Kotsifis
General Manager

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Chris B

Trip type:

Family

Perfect Winter Sun Holiday for all the family!

3 Nov 2023

Faultless! This holiday was exactly as described & was exactly what we wanted, the facilities were excellent for all ages and all family dynamics with a choice of four pools,... more »

ktsk07

Trip type:

Family

would recommend

2 Nov 2023

had a very nice holiday with family and friends, all the staff were very nice and friendly accommodation and facilities were very good had variety of food to choose from... more »

1-5 of 1,273 Reviews

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