Dear Madam,
We appreciate that you took the time to share your experience with us.

We are truly sorry to hear about the issues you encountered during your stay, especially regarding the special arrangements for your husband's birthday. This certainly does not align with the high standards we set for our guest experience. We recognize the importance of maintaining our accommodations and apologize if your room did not meet expectations. Our team works diligently to ensure our facilities, including the pools and beach, are well-kept for all our guests to enjoy. It is heartening to know that you found comfort in our beds and that the cleanliness of our beach met your standards.

We'd love to have the opportunity to welcome you again.
All the best,


Front Desk Manager/Manger On Duty

Dear Mr Fd,
Thank you for the time you have taken to review your stay.

We are truly sorry to hear about your experiences at our pool bar and with the dining options. Our team strives to provide excellent service and amenities, including a variety of food and drink options that are typically well-received. We regret to hear about the challenges you faced with reservations and understand that comfort at our pool area is paramount, which is why our staff is always on hand to assist with seating arrangements. We take the cleanliness and appropriateness of our buffet service seriously and will certainly look into your observations. Please rest assured that we offer a range of sunscreen options at our gift shop, aiming to accommodate guests' needs while being mindful of pricing. We are glad to know you enjoyed our beautiful beach and hope that the positive aspects of your stay left some fond memories.

We hope you will consider staying with us again in the future.
Best regards,


Front Desk Manager/Manger On Duty

Dear Madam,Thank you for sharing your experience at our resort.

We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.

Furthermore, it is rewarding to know that your dining experience met your expectations.

We look forward to welcoming you back to our hotel in the future. Kind regards,


Front Desk Manager/Manger On Duty

Dear Madam,
It is a pleasure to receive your positive feedback following your recent stay.

We're thrilled to hear that you found our resort to be a clean and enjoyable place, and that our food and service met your expectations. It is particularly pleasing to know that Cassandra at the front desk made your birthday celebration special. We are proud of our team's dedication to going above and beyond for our guests. The fact that you appreciated the maintenance and cleanliness of our rooms, as well as the spectacular views they offer, is very gratifying for us. Moreover, we're glad that the array of activities and our beachfront location contributed to a memorable stay. We always strive to provide a relaxing and entertaining environment, conveniently located a short cab ride from downtown for those looking to explore.

It would be a pleasure to welcome you back.

Best wishes,


Front Desk Manager/Manger On Duty

Dear Y8940EKshannonr,

Thank you for sharing your experience at our resort.

It is rewarding to know that you had such a pleasant experience with us.

Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.

We look forward to welcoming you back on a future visit.
Kind regards,


Manager on duty
Barceló Maya Beach


Front Desk Manager/Manger On Duty